The Systems Analyst II has primary responsibilities focused on supporting various processes in the IT Service Management (ITSM) Department such as Software Asset Management, Asset Management and Configuration Management Database (CMDB). This person is recognized as having knowledge in IT Service Management and IT Infrastructure Library (ITIL) or International Association of IT Asset Managers (IAITAM) best practices, processes and developing cost effective solutions that will benefit organizational needs. The Systems Analyst II bridges the gap between the business needs of the customer and technology through facilitating new process design and continual process improvements.
The essential duties of the Systems Analyst II include the following:
Facilitate the business' needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.
Identify savings opportunities for renewals, software licensing and services.
Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.
Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons.
Applying the CMDB process within the organization, working closely with process leads to ensure that Configuration Item attributes and relationship specific information can be gathered and disseminated using efficient and consistently followed processes.
Facilitate periodic configuration audits to verify the configuration of controlled items.
Ensure and maintain the integrity of the CMDB data.
Partner with various stakeholders to approve or gather requirements and develop strategically aligned proposed designs; including: mock-ups, use cases, process scenarios and process flow diagrams within the context of company standards and industry best practices
Tests and implements enhancements and major upgrades to supported ITSM applications
Develop training materials and deliver training to end users
Develops and maintains IT Service Management policies, processes and procedures
Conduct regular communications (verbal and written) with IS and Business resources at all levels
Fulfills requests for help, special reports/queries, error diagnosis & resolution and other requests for assistance from end users
Uses in-depth knowledge of business and industry to assess current systems, practices or procedures, identify areas of opportunity and develop strategic recommendations to address those opportunity areas resulting in technical or business solutions that are cost effective and meet business requirements.
The ideal Systems Analyst II will also have experience or knowledge with the following skills and tools:
Vendor Management / Supplier and Supply Chain experience
Subject matter expert in the life cycle of Software Asset Management and IT Asset Management
IT Asset Management and Discovery Tools experience
License compliance experience
Knowledge of the ITIL process of Configuration Management (CMDB) and basic knowledge of the other processes.
Must have basic knowledge of IT Infrastructure components and/or technology.
Strong critical thinking and analytical skills, processing skills preferred
Task oriented and good organizational skills with ability to manage multiple priorities
Innovative by introducing new ideas and process improvement opportunities
Customer service focused
Excellent communication skills, both orally and written
Strong troubleshooting and problem-solving skills with the ability to work collaboratively both internally and with other departments
The ideal Systems Analyst II will also have the following education or certification(s):
Bachelor's degree or equivalent experience required
4 years of related work experience required
ITIL v3 / 2011 Foundations or solid understanding of ITIL processes preferred
Certified Software Asset Manager (CSAM) preferred
Certified IT Asset Manager (CITAM) preferred
Certified ServiceNow Administrator (Kingston )
Location/Facility - Dallas, TX
For more information on the facility, please click our Locations link.
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve al l people by providing personalized health and wellness through exemplary care, education and rese arch as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!
* Bachelor's Degree or related experience
* 4 years of experience required
* SQL certification preferred
Internal Number: 19001984
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!