With a more than 30-year history of presence, ingenuity and leadership in Hungary, today, Citi Hungary operates as a unique global bank providing a wide range of world-class products and services to large local corporations, SMEs, multinational clients, financial institutions and the public sector. Together with our Citi Service Center Budapest, which was established in 2005 and provides services in various areas of Technology, Operations, Finance, and Risk & Control for Citi-entities worldwide, more than 2,000 employees working at Citi Hungary. We are looking for an ESC Payables Business Analyst for our Team. Who we are? Our team is responsible for processing invoices and employee expense claims, as well as maintaining vendor records and keeping contact with vendors and internal clients for the EMEA region.
ESC Payables Business Analyst
Troubleshoot Invoice, Employee Expense problems, appropriately manages escalations and answers them in proper manner.
Maintain the expected level of SME knowledge related to Accounts Payable processes and supporting applications including Oracle AP and Concur. Follow the changes and upgrades occur in the processes/systems and adhere to those on time in own work and assist the team members in the changes.
Support handling customer queries and complaints in level 1 and 2 escalation levels and during exceptional cases or post mortem activities.
Have an active participation in driving process improvements, providing customer service, and sharing system expertise and compliances solutions. Support the ESC operations projects as context expert.
Act as Subject Matter Expert (SME) when assigned by Product Support Leader and attend training sessions as required.
Cross-train on responsibilities of peers to serve as a back-up when and if needed (where applicable)
Actively support Team Supervisor in the daily activity task management.
May occasionally provide informal guidance or on-the-job-training to new team members.
Actively support and deputize Team Supervisor in people managerial responsibilities.
Work closely with key stakeholders to ensure a clear understanding of regional and country requirements.
BSc degree is an advantage
Minimum 12 months continuous employment
Experience in working in call centre team is a plus
Good command of English; Spanish language knowledge is an advantage
Working knowledge of MS Office, especially Excel and Outlook
Accuracy, attention to detail and good time management skills
Excellent team player, proactive
Immediate starters are preferred
What we offer:
Opportunity to get an end to end understanding of the Accounts Payables field
Being part of the Enterprise Supply Chain organization, opportunity to get to know all the functions of the procure to pay process: sourcing, procurement, change management etc.
Possibility to work in a diverse, multinational environment and get in touch with different cultures from all over the globe
Various career opportunities to become a shared service professional by taking advantage of the over 20 products centralized in the Budapest site
Wide range of online and classroom trainings
Broader exposure to the field of Accounting and Financial Reporting
Apply now to be part of this multicultural and dynamic team. Your place is here.
Internal Number: 5856864
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