A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.
ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.
Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.
About the Department/Program/Center/Institute The Ross School of Business Specialty Master's Programs Office manages a dynamic portfolio of professional Master’s degree programs and non-degree offerings that develop highly trained, marketable graduates. An inviolable priority is to serve students well as they navigate a transformational experience that enhances their abilities and value, preparing them for a successful career beyond their next job. Our office also focuses on launching and managing new Ross specialty master's degree programs. This is an entrepreneurial activity requiring broad-based skills and flexibility to address challenges as they arise. As we mature programs toward a steady state, organized, systems thinking and the development of efficient policies and procedures is required. Our team is small but highly effective in managing both of our office objectives, working closely together with a customer focus and taking pride in ourselves and our students.
Purpose This position is dedicated to the strategic planning, supervision and execution of Ross One-Year Master’s Programs admissions efforts.
Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes. Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
Develop, implement and continually assess scalable strategies and processes for the applicant lifecycle from interest through enrollment, consistent with the strategic priorities of the One Year Master’s Programs Director and Associate Dean.
Research, analyze and present program, institutional, national and market data to inform One Year Master’s annual and long-term enrollment goals.
Act as the primary One Year Master’s application data source, managing admissions and applicant data across the portfolio, storing data snapshots as needed and regularly reporting statistics to the Director, Associate Dean and Dean.
Assess data and apply forecasting models to inform recruitment strategy. Work with Admissions Advisors to design and implement effective recruitment and marketing strategies to meet enrollment targets.
Manage a holistic, portfolio-wide candidate evaluation process, developing evaluation rubrics and assessing use throughout the admissions cycle.
Develop a scalable admissions interview strategy, assessing market trends to create an innovative, engaging applicant experience that also provides quality insight to the candidate’s strengths and weaknesses.
Hire, train, manage and evaluate application evaluation teams across all One Year Master’s Programs to achieve target enrollment goals.
Work with Ross Admissions to ensure a consistent, holistic One Year Master’s program application across the portfolio. Update applications and application-related correspondence annually.
Act as the primary contact for applicants from submission to matriculation, communicating admissions decisions to Ross Admissions, as well as the applicant and nurturing yield whenever possible.
Work with Ross Admissions and the International Center to maintain awareness of issues impacting international applicants and to ensure the timely processing of I-20s.
Develop lasting partnerships with academic and administrative departments critical to enrollment and yield efforts.
Develop scholarship award strategy, based on enrollment goals and available funding. Use data to inform the department’s case for general fund scholarship support.
Create, maintain and update student scholarship, sponsorship and Graduate Student Instructor applications.
Assess applicants for scholarship, sponsorship and Graduate Student Instructor opportunities, working with the appropriate parties to meet award priorities and timelines, as well as enrollment goals.
Communicate and negotiate, when needed, scholarship decisions to students enrolled in all One Year Master’s programs.
Work with Ross Financial Aid to match scholarship awards to the appropriate accounts, awarding all scholarship and Graduate Student Instructor opportunities in a timely fashion.
Work with faculty and Ross HR to select and hire Graduate Student Instructors and Graduate Student Staff Assistants.
Maintain relationships with Ross Admissions, Ross IT, the Salesforce implementation group and key faculty, keeping them updated on program news and advancements.
Create and maintain process documents and program-wide calendars to ensure consistent knowledge and execution within the office.
Assist with the execution of programs and events.
Assist with the creation of the office’s budget.
Conduct research and benchmarking for special projects, as needed.
Provide input on One Year Master’s programs websites and printed collateral regarding updated and/or new content, based on student reaction and peer and market analysis of best practices.
Participate in organizational meetings with the One Year Master’s Programs Associate Dean and Managing Director, providing strategic input on financial and operational aspects of the program.
Bachelor’s degree in a related field or an equivalent combination of education and experience is necessary.
Minimum 5 years of experience including some recruiting or student programming or equivalent combination of education and related experience required.
Contributes to a positive work community by approaching work with diversity, equity, and inclusion in mind; treats others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
Ability to work with educational partners and serve as a representative of Ross and the University of Michigan.
Ability to establish and maintain good working relationships and effective channels of communication at multiple levels and with diverse groups inside and outside the organization.
Ability to make effective presentations to prospective students and other constituents.
Some experience in strategic planning and execution.
Proven track record in fiscal management and in preparing and monitoring budgets and reconciling expenses.
Must have successful experience in a professional team-oriented environment with commitment to customer service.
Demonstrated ability in independent decision making and problem identification and resolution with excellent analytical skills is essential.
Excellent written, verbal and presentation skills, diplomacy, and discretion are essential.
Demonstrated ability to set priorities, manage multiple projects with tight deadlines and consistently meet deadlines with expected quality is essential.
Proficiency in MS Office applications (Word, Excel, PowerPoint) and database applications, i.e. PeopleSoft (or comparable system).
Skills testing may be required.
Physical Demands/Work Environment
The person in this position routinely presents information at events.
The person in this position routinely communicates with students about the application process, curriculum, events, etc.
The person in this position frequently moves through the building and throughout campus to attend meetings/events and access files or information.
May require work during early mornings, nights, and/or weekends.
Domestic and/or international travel may be required.
Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.
The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.
Job openings are posted for a minimum of seven days. The job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 172537
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.