Environment People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like â€hard workâ€ and â€dedicationâ€ together with â€communityâ€ and â€respectâ€ has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.
Mission Description of the Business Line
The Client Lifecycle Intelligence and Care (â€CLICâ€™) department is the cross-business client management division of Global Banking and Investor Solutions (â€GBISâ€™). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities (except PRIV). The department is particularly in charge of:
(CXP/CRM) Client Relationship Management for Premium Clients
(OBP) Coordinates the onboarding process and facilitates document collection.
(KYC) KYC due diligence for both on-boarding and periodic reviews
(RRD) Management of client reference & regulatory data
(COO) KYC Procedures, Quality Control & Quality Assurance
The Client Lifecycle Intelligence and Care (â€CLICâ€™) department is the cross-business client management division of Global Banking and Investor Solutions (â€GBISâ€™), responsible for the prioritisation and co-ordination of the end to end client on-boarding process including KYC, Regulatory and Referential data.
CLIC is comprised of 5 Teams: On-Boarding Pilot (OBP), New Business On-Boarding (NBO), Existing Client Management (ECM), Regulatory and Referential Data (RRD) and Chief Operating Office (COO). The Quality Assurance Analyst role will sit within the COO Team and be responsible for the quality of KYC On-Boarding and Review files, together with identification and analysis of trends, reporting to Senior Management and where appropriate, creation and delivery of training material.
Summary of the key purposes of the role
Maintain regulatory compliance in relation to KYC processing for both Onboarding and Review processes
Management reporting â€" deliver clear and concise MI reflecting the KYC status of UK files
Create and maintain good working relationships with key stakeholders including KYC Functions, ROCS Reg, Internal & External Auditors and Compliance
Support Team Leader, provide assistance on ad hoc projects as required
Summary of responsibilities
Perform KYC quality review checks on a number of On-Board and Review KYC files
Assist both Review and Onboarding Team Leaders with monthly PS checks and any GPS / Month checks implemented
Produce monthly MI regarding both quality and PS checks
Identify areas of improvement (control and process efficiency) and participate in the implementation of new controls across teams and processes
Maintain good working relationships with KYC and COR functions, SAFE Team, Internal & External Auditors, as well as Compliance when necessary (assisting with the closure of Audit Points where appropriate)
Support the Team Manager with any ad hoc projects that may arise.
Level of Autonomy and Authority
Medium level of autonomy â€" individual must be able to investigate and work as an individual but be able to maintain appropriate levels of feedback to stakeholders and Team Manager
Able to exhibit good enforcement of KYC regulation and processes
Business Analyst experience (process improvement and remediation)
Experience in process analysis and control
Good knowledge of Operations business and Front to Back Office processes.
Strong analytical skills, effective problem-solver and conflict manager.
Ability to identify controls and build a strong, ongoing control framework; able to anticipate, eliminate, mitigate risks and escalate issues as appropriate.
Excellent communication skills; ability to communicate clearly and effectively to senior management and present clear and concise solutions.
Ability to manage multiple concurrent tasks, with a strong focus on execution and delivery
Confident, driven, self-starter within an ability to work independently as well as in the team.
Strong interpersonal skills.
Able to train the Teams in specific KYC processes
Microsoft Office to a good standard, metrics orientated
Minimum 5 yearsâ€™ experience in KYC environment, with preference to work within Investment Bank.
French beneficial but not essential
Evolution If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.
Internal Number: 5874832
About SOCIETE GENERALE Corporate & Investment Banking
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