The Assistant Director of Information Technology Operations provides assistance with the day to day technology resource management for the students, faculty and administration of the Graduate School of Architecture, Planning, and Preservation (GSAPP), as well as the daily management of technical personnel and office operations. The Officer works to help define, build, and enact the departmental vision and goals of both the Director and Assistant Director of Technology by managing the technical personnel and day to day operations of the technical teams, as well as defining, structuring and managing cyclical and longer term projects. The Officer researches and implements strategies to increase efficiency of the technical staff, systems, and operations with the ultimate goal of better supporting the school's faculty, administration and students. The Officer provides supply chain transparency and management, work flow efficiency, organizational strategies, and develops/manages sustainable systems and operations. The Officer supports and contributes to operational and logistical work that is both technical and not purely technical in nature, and works to ensure that all GSAPP daily operations and technical work is clearly defined, properly delegated, and quality assured.
The Assistant Director of Information Technology Operations assists the Director of Technology with tracking the day-to-day progress of all Systems Coordinators, observing the team's adherence to all GSAPP Technology policies, best practices, efficiency, effectiveness of solutions, and attention to detail with the goal of perpetual improvement of all systems and operations. The Officer establishes goals and metrics in order to identify and improve the efficiency of systems and workflow; evaluates progress using surveys, requests for feedback and other evaluative methods, and uses these resources to provide continual feedback to both the technology team members and management. The Officer monitors the technology staff's adherence to GSAPP Code of Conduct, policies and procedure, as codified by the Director and Assistant Director. (20%)
The Assistant Director of Information Technology Operations utilizes various management systems and/or software to analyze and provide feedback regarding the overall workflow of the technology teams. The Officer uses this information to optimize the division of work in an effort to evenly balance all tasks amongst the entire technical team. The Officer implements policies to identify, highlight and proactively address recurring issues by analyzing all documented and undocumented support requests, and provides additional research and expertise to facilitate optimal long term solutions. The Officer is responsible for all phases of faculty and staff support, from initial service request to final resolution, paying particular attention to issues of quality assurance. The Officer contributes to and manages a knowledge-base of solutions in order to improve the transfer of knowledge between GSAPP technicians and users. (20%)
The Assistant Director of Information Technology Operations will assist the Director and Assistant Director of Technology with all technical projects as needed, from planning to execution phase. The Officer researches related technical project management theories, systems and applications (ITIL, Agile, Kanban, Gantt, etc.) and makes recommendations regarding how to best implement these systems. The Officer researches and implements other operational, logistical and technical software solutions (e.g. inventory management, ticket tracking, knowledge sharing, project management, performance tracking, performance testing, etc.) to increase the technical team's productivity and maximize their time and efforts. (20%)
The Assistant Director of Information Technology Operations manages a database designed to input and track faculty and administrative equipment, software and consumables (paper, toner, parts etc.). The Officer will assist with the creation and enforcement of policies to make sure that all team members are systematically contributing to the inventory database and that all equipment is clearly labeled and appropriately stored. The Officer will contribute to the management of all other day to day non-technical operations and logistics pertaining to the daily processes and procedures of the IT/AV offices and related areas. (15%)
The Assistant Director of Information Technology Operations assists with all aspects of procuring new software and maintenance renewals and alerts management of the need to replenish physical inventory as needed to maintain optimal operations. The Officer works with the Director and Assistant Director to provide supply chain transparency and management, facilitating the various logistical aspects of the ordering process, from initial research, to order tracking and processing, to ensuring each assigned technician deploys the received equipment to the end user in a timely and effective manner. (15%)
Performs other duties as assigned and/or requested. (10%)
Bachelor's degree or its equivalent required. A minimum of 3-5 years experience in systems operations, management and support required. Candidate should have strong troubleshooting skills, good customer service abilities, and be comfortable working in a small, fast paced, and flexible office environment.
Ability to work independently, multi-task, solve problems and collaborate with colleagues and other staff at all levels. Excellent oral and written communication skills and a service-oriented attitude required.
The Officer will need to be on call one weekend day per week, and should be prepared to assume the roles/responsibilities of the Assistant Director or the Senior Systems Coordinator when necessary.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 499768
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.