Tyler & Company has been retained for an exciting search for a Vice President of Support Services for University Health Care System in Augusta, Georgia.
The Organization: University Health Care System is anchored by the 812-bed University Hospital and serves Augusta-Richmond County and the surrounding region. University Hospital is governed by the Board of Trustees of University Health Services, which serves voluntarily to help ensure that our patients have quality medical services. Founded in 1818 as City Hospital, the hospital started on the 100 block of Greene Street. University has since moved through four facilities to its present location, which opened in 1970, and includes its Summerville Campus on Wrightsboro Road. Over the years, the campus has expanded to include the Heart & Vascular Institute and office buildings that house more than 600 private practice physicians and various treatment centers. University’s second site, University Hospital McDuffie, moved to its brand-new location in 2015 to serve the residents of Thomson and McDuffie County.
The Opportunity: The Vice President of Support Services is responsible for the successful development, implementation and growth of the Support Services Division. This role will provide strategic direction for the growth and optimization of the system’s support services areas which include Environmental Services, Safety & (and) Security, Plant Engineering, Food & Nutrition and Patient Transport. The VP of Support Services Provides leadership to the directors and managers of the designated areas. He/she directs activities to ensure the effective and efficient coordination of divisional functions to provide input and an impact on programs and decisions of the University Health Care System (UHCS). The VP will enhance hospital campuses for patients by having strong alignment with the support and clinical functions.
Oversees and directs the activities of directors and managers of designated areas.
Monitors and coordinates the activities of departments within the division to assure delivery of services in the most efficient and effective manner.
Reviews and recommends divisional operating and capital budgets; monitors operating and capital budgets to provide sound financial operation of the division
Provides individual direction and guidance to department heads and other managers within the division to assure the implementation and performance of sound management practices
Monitors the safety and security programs to assure the safest possible physical plant environment and the compliance with The Joint Commission and other regulatory agency requirements
Recruits and develops competent department head and other appropriate staff. Maintains for self and subordinate staff professional growth and development to assure technical competence and currency of knowledge.
Conducts and/or participates in any special studies, projects or assignments as requested or directed to contribute to overall corporate management.
Provides regular updates and reports to the Executive VP/COO Acute Care Services
Works with the Directors or managers in establishing annual work plans and monitors its execution throughout the year. Assigns responsibility to the core staff and the enterprise's staff for completion of the work plan goals.
Works with the Directors and managers in developing the annual budget. Monitors the enterprise's financial performance relative to budget throughout the year.
Engages other UHCS Shared Services, e.g., Supply Chain, Legal, Human Resources, etc., when appropriate
Establishes staff performance benchmarks, establishes processes to measure performance and holds the Directors and managers accountable to achieve results
Establishes regularly scheduled meetings with the Directors, managers, executive team, service line teams, and core staff.
Oversees the development and implementation of the enterprise's policies and procedures and reviews and approves same when submitted by the Directors or managers.
Attends Board meetings and Management Committee meetings, and provides regular reports about management and enterprise related issues upon request.
Establishes a strong professional relationship with the executive leadership of the enterprise.
Reviews and evaluates Directors and managers performance and conducts annual performance evaluation. Works with Human Resources or search firm, as appropriate, in recruiting and selecting a new Director when there is transition.
Leadership Opportunities and Expectations:
Serves as a member of and provides input to the Management Committee to contribute to the development and implementation of corporate goals, objectives, policies and procedures
Chairs the Safety Committee
Serves as a dynamic and effective team leader in appropriately staffing, supporting and managing the Support Services division.
Achieves a record of excellence in operations management services for Support Services.
Forges positive and effective working relations with key constituents in UHCS and in affiliated enterprises, in particular with enterprise Administrator and Executive Directors, Board Chairs, and other key professionals.
Works collaboratively with UHCS colleagues and UHCS Executive VP/COO Acute Care Services in order to achieve optimum performance of UHCS
Ensures the use of efficient, effective, “best practice” management services across the UHCS enterprise operations
Establishes visibility as UHCS VP. Be continually accessible and regularly presents at enterprise operations. Be available to solve problems, address concerns and provide direction to management and counsel to boards. Assures a continuous level of management expertise and operational support to Support Services
Provides dynamic leadership as UHCS VP. Serves as an articulate, knowledgeable representative and spokesperson on behalf of UHCS.
The successful candidate will have:
A minimum of five years’ progressive managerial and administrative experience in a large hospital environment
A minimum of three years’ oversight of large and small construction and renovation activities or plant engineering
Bachelor’s degree in mechanical, electrical, industrial or civil engineering
Master’s degree in business or engineering
Current Professional Engineering (PE) license in the state of Georgia
Knowledge, skills, abilities:
Ability to effectively manage human resources, ability to organize and prioritize. Capability to react and perform under stressful situations. Ability to exercise analytic judgments.
Ability to exercise and enforce managerial policies and procedures.
Ability to communicate effectively and positively.
Must have well-developed analytical abilities and experience across a wide range of technical and managerial areas.
A seasoned leader who is able to forge positive, collaborative relations with colleagues to advance the strategic objectives.
Demonstrates ability to think critically, prioritize multiple responsibilities, meet deadlines and accomplish detailed work with accuracy and clarity.
Demonstrates knowledge of health care issues and trends.
Respect for Each Person: Shows sincere interest in each person, expresses appreciation, apologizes for misunderstandings, inconveniences, or mistakes; listens with empathy to understand others’ thoughts, feelings, and concerns; treats all persons whom we serve and with whom we work with respect and compassion.
Community: Spends the extra effort to put people at ease; extends hospitality graciously; builds rapport well; can motivate individuals and team; empowers; brings out the best in people; helps individuals realize the importance of their work in contributing to the mission; shares wins and successes; shares credit for accomplishments with others.
Justice: Treats employees justly and respectfully; deals fairly with everyone and doesn’t play favorites; acts to ensure that diversity is encouraged at all levels; advocates with providers, insurers, and policy makers to secure the human right to health care, especially for the poor and elderly; pro-actively seeks to form partnerships that promote health in the community.
Commitment to Those Who Are Poor: Directs resources to assure that persons who are poor have access to quality service; recognizes and appreciates the need and circumstances of persons who are poor; responds with empathy to those who are less fortunate; risks innovative initiatives in impoverished communities to improve health status; supports financially-challenged health care services to support the mission.
Stewardship: Supports work/life balance for self and others; provides opportunities for self and staff to acquire new skills; stewards the financial assets and human resources wisely; maintains the viability of the mission.
Courage: Speaks out on unpopular issues; stands up for what is believed to be right even in the face of adversity; provides current direct and actionable feedback to others, doesn’t hold back anything that needs to be said; faces up to people problems quickly and directly; maintains a sense of humor; doesn’t take self too seriously.
Integrity: Is widely trusted; keeps confidences; is seen as direct, truthful individual; doesn’t blame others for his/her own mistakes.
Other leadership competencies sought in the successful candidate include:
Instilling Vision: Communicates a compelling and inspired vision or sense of core purpose; sees possibilities beyond today; is optimistic; understands the roots of UHCS’s mission and animates others to create a shared vision of the future.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; can create breakthrough strategies and plans; seizes opportunities unimagined by others; sees the interconnectedness of the parts in relationship to the whole.
Embracing Ambiguity: Copes effectively with change; can decide and act without having the total picture; communicates organizational change as an opportunity not a threat.
Political Astuteness: Maneuvers through complex political situations effectively and quietly; is sensitive to how people and organizations function; views corporate politics as a necessary part of organizational life and adjusts to that reality.
Business Acumen: Is knowledgeable about current and possible future trends affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace; understands the operational, financial, and regulatory dynamics of U.S. health care. Priority-Setting/Action-Oriented: Creates focus; quickly zeroes in on the critical few and puts the trivial many aside; quickly senses what will help or hinder in accomplishing a goal; establishes priorities based on input from, governance, system, and communities served; can be counted on to achieve goals successfully.
Customer Focus: Is dedicated to meeting the expectations of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Quality Leadership: Is dedicated to providing quality products and services which meet the needs and requirements of internal and external customers; is open to suggestions and experimentation; creates a learning environment leading to the most efficient and effective work processes; exhibits good judgment about which creative ideas and suggestions will work.
Additional Salary Information: An attractive executive compensation plan, relocation and benefits package is offered
Internal Number: TY001
About Tyler & Company on behalf of University Health Care System
Tyler & Company is a full-service retained executive search firm, specializing in recruiting top talent for healthcare, academic medicine, health and life sciences. Since 1978, we have placed thousands of C-suite executives, physician leaders and healthcare administrators for organizations including health systems, hospitals, physician group practices and academic medical centers.
With offices in Atlanta and Philadelphia, Tyler & Company consistently ranks in Modern Healthcare’s list of “largest healthcare executive search firms” and is the sole retained executive search firm for Texas Hospital Association (THA). Our firm is a member of the Association of Executive Search Consultants (AESC) and fully abides by its Code of Ethics.
Tyler & Company is the healthcare executive search arm of Jackson Healthcare, the third largest healthcare staffing company in the United States. Jackson Healthcare has earned national media coverage by providing innovative healthcare solutions, in addition to championing local, national, and international charitable work.