Customer Experience Specialist-1901880 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
In 2016 BASF formed a global business unit to combine all of its pigments activities. With sales of about EUR1 billion and 2,600 employees globally, BASF Colors & Effects holds a leading position in the pigments market, offering the broadest portfolio of products and technology. This global business unit fully concentrates on the pigments business and its customers to achieve its goals of growth and cash generation. Based on their chemical expertise in the coatings, plastics, printing, cosmetics and agriculture markets, Colors & Effects experts offer consultative solutions. Fueled by entrepreneurial spirit, they enable innovation and growth. For our customers and our company: We live colors. We boost effects. For more information about Colors & Effects, visit www.colors-effects.basf.com .
What You'll Be Doing - We are seeking a professional like you to provide customers with an awesome Customer Experience and serve as the primary customer point of contact for BASF Colors & Effects. We will rely on you to build loyal customer relationships and react quickly to customer questions. We expect you as a part of the Customer Experience Team to be problem-solving and solution "champions", delivering winning results to our customers.
Every customer interaction is an opportunity for you. Utilizing your educational background and professional experience in an account management/supply chain role, you can't stop thinking about how you'd do things differently to make the customer experience better.
Passionate about building professional relationships with customers. Your strong people skills and passion for understanding customer needs will be a valued asset as you develop and maintain high-profile accounts for North American customer base
Your knowledge and understanding of supply chain processes and sales will be essential as you manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, invoicing, and removing obstacles that may impact customer requirements and BASF Colors & Effects ability to satisfy them.
You create sustainable solutions. Your ability to dig deep utilizing metrics, dashboards, ERP systems to investigate problems will allow you to find long lasting customer solutions in a timely fashion.
Engaging across the business to participate in cross functional continuous improvement projects with Supply Chain, Product Management, Global Customer Experience and sales to drive growth and improve the customer journey
Thrive as an active team member. Serve as a secondary trainer for new hires and mentoring peers, along with actively backing up roles to ensure all customers are satisfied.
Coloring Your World : What We Offer You ...
We not only provide value to our customers, but to you as well. Through you@BASF, our total offer, you can discover and take advantage of the benefits, perks and other opportunities that best suit you and your family's needs, no matter where you are in your career.
The "Total Rewards" that you receive as an employee of Colors & Effects goes way beyond a paycheck. In addition to your base salary and incentive program, you receive a competitive array of health and insurance benefit choices that typically represent a significant portion of your overall compensation. You also have retirement benefits that include competitive company-matching contributions to help you save for the retirement you've been dreaming of, and much more.
Finally, we know that life is about more than work, which is why we offer flexible work options that can be designed in partnership with your manager to meet the needs of the business and your personal needs.
Come join us on our journey to create solutions for a sustainable future!
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Shine With Colors & Effects! Do You Have What It Takes?
Bachelors Degree OR high school diploma with 10 years of customer service/ account management/ supply chain experience.
Computer proficiency with Microsoft Office suite of products (Excel/Word) and web-based applications.
Demonstrated ability to handle multiple PC applications.
Ability to interact with the customers in a helpful and friendly manner and to understand customer needs.
Ability to work well in a team environment.
Ability to set priorities and manage time in a dynamic work environment.
Excellent oral and written communication skills.
Strong problem-solving skills.
Degree in supply chain management, logistics, or another business-related field. Knowledge and understanding of supply chain process, materials planning, or sales.
Knowledge and/or skills in SAP.
Developed business acumen.
Knowledge of Non-Conformance Management (NCM) process.
Solid understanding of consignment, VMI and customer portals, and eCommerce.
Do you have or are you working towards your APICS certification? Great!
If you have the ability to read, write, or speak a foreign language, that is a plus.
Primary Location: US-MI-Southfield
Function: LOSC - Logistics, Supply Chain & Customer Service
Job Type: Standard
Shift: Day Job
Organization: G-EDP/GXN-Customer Service Management NA-63018902
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.