Do you want to be at the forefront of innovation during an exciting time at MSK?
We are excited to announce the new Director, Consumer Health Informatics role within the Division of Health Informatics (DHI).
Health Informatics @ MSK
The Division of Health Informatics at Memorial Sloan Kettering Cancer Center manages clinician and patient-facing health information technology, including the institutional electronic health record, ancillary clinical systems, and tools that enable decision support, health information exchange, knowledge management, and patient engagement. Beyond working with the technology itself, we aim to understand the people who use it and the processes affected by its implementation. We empower our clinicians and patients with tools that support the best outcomes, and we support our researchers in their efforts to forge new territory in precision oncology. We evaluate our interventions to prove that the work we are doing is impactful, and we weigh costs and benefits to measure value and prioritize future initiatives.
MSK has developed and implemented numerous patient-facing Informatics solutions. Significant growth in these areas is anticipated in the coming years including expansions of existing systems, as well as deployments of new solutions. Good user experience for both patients and providers of patient-generated health data (PGHD), including patient reported outcomes, is key. Integrated systems to support integrated workflows that leverage PGHD in all its forms for improved clinical care and research is essential. These considerations form the basis for the need to have experienced, senior operational and strategic leadership in Consumer Health Informatics at MSK.
As Director, you would oversee Informatics efforts around patient-facing solutions, and how those integrate into clinical workflow to their best effect. These efforts would focus on, at minimum:
In collaboration with key stakeholders -- including but not limited to physician staff, other licensed independent practitioners, Nursing (including Nursing and Nursing Informatics), IS, Strategy & Innovation, Communications, Patient and Family Advisory Council for Quality (PFACQ), and such Informatics groups as Innovation, CIS Core, Training, Analytics, and Precision Care Delivery
Direction of an Informatics-led, multidisciplinary effort to create a roadmap for MSKs patient facing technology
Oversight and coordination of the implementation of the roadmap
Development and implementation of an evaluation strategy to assure that both clinicians and patients user experience with PGHD supports improved care and workflow
Exploration of novel technology with investigators to support research protocols, and later translation into clinical practice, in collaboration with Clinical Trials Office and Office of Technology & Development (as relevant)
Oversight : Providing leadership, direction, strategic planning and oversight of execution for a broad range of Informatics PGHD solutions, i.e., the roadmap. The Directors team is responsible for the Informatics PGHD solutions design, requirements definition, deployment, impact evaluation and continual enhancement. This includes overseeing collaboration with users and respective project teams including: MSK Prepare, MyMSK (Patient Portal), MSK Engage, MSK mobile applications, wearables data, teleoncology and other electronically based interactions with patients and families. Ensure that daily operations are compliant with MSK policies. Establish best practices for change control management, end user support, downtime planning, and intra-departmental communications. The Director will coordinate with numerous technical teams distributed in Informatics (e.g. CIS/EMR) and Information Systems (MyMSK/MSK Engage) for software development resources, but will be primarily responsible for business analyst work with users, project management, and execution of systems changes and enhancements
Coordination : Coordinating with strategic, operational and clinical teams at MSK to assure that their perspectives are folded into the organizations direction for patient- and family-facing technology. These groups include Strategy and Innovation, Communications and Marketing, Ambulatory Operations, Nursing (including Nursing Informatics), care providers, service leads, PRO leadership in various departments and Centers, and the PFACQ.
Clinical User Experience : Coordinating and leading clinician-facing Informatics solutions to incorporate, digest, display, PGHD in clinician workflow, through systems integration and decision support best-practices that enable clinicians to take the most appropriate action. Uses best evidence and approaches for improving clinician user experience related to patient engagement data.
Research Support : Developing and coordinates Informatics-initiated and clinician-investigator supported Informatics solutions for researchers at MSK that leverage PGHD for MSK strategic goal of new knowledge and innovation. This includes but is not limited to digital biomarker development, novel visualizations and decision support tools, shared decision-making solutions, and strategies to avoid survey fatigue among patients and care-givers. Collaborate with Translational Informatics team on deep phenotyping efforts as part of MSK MIND/MSK EXTRACT.
External dissemination : Representing MSK in external dissemination and learning opportunities, for example with NCCN, ASCO, ADCC, and AMIAs Consumer and Pervasive Health Informatics Working Group and other related scientific and advocacy efforts. Facilitates recurring interaction with members of the Patient Family Advisory Council for Quality to understand interest, clarify requests, and assist with prioritization discussions. Represents the Patient Experience goals/projects at Executive Steering committees, MSK Health Informatics meetings, and outside organizations.
Masters and/or other advanced degree in informatics, nursing or medicine required
4-7 years of experience in a senior leadership in a healthcare setting
Formal training in healthcare informatics
Ability to apply broad technical, clinical or professional knowledge and significant job-related experience to function as an internal & external consultant and assume managerial responsibility in a specialized functional unit of the organization.
Excellent communicator, both written, verbally and being able to cultivate open communication and commitment to results.
Information management skills to communicate, explain, interpret, share, and/or present information.
Analytical skills to develop, analyze and draw conclusions from financial and statistical data, as well as to prepare and monitor complex budgets.
Internal Number: 2019-33512
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.