About Berkeley The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Departmental Overview The Office of the Chief Information Officer (OCIO) includes nine departments and functions that directly report to the Associate Vice Chancellor for Information Technology and Chief Information Officer (AVC-IT & CIO). These reporting units include more than 330 staff and 30 student employees. The AVC-IT & CIO directly manages an operating budget of approximately $55 million which includes about $35 million of recharge revenue, and $1-2 million in grants and contracts. View the OCIO organizational chart.
The AVC-IT & CIO is responsible for the strategic oversight of campus-wide information technology (IT). A member of the Chancellor's Cabinet, and reporting dually to the Executive Vice Chancellor & Provost (EVCP) (link is external) and the Vice Chancellor for Administration (VCA) (link is external), the AVC-IT & CIO leads the campus-wide IT strategice planning effort. The AVC-IT & CIO chairs the campus Information Technology Leadership Group (ITLG) which includes both solid and dotted line reporting relationships. This role involves sponsoring IT committees and collaborating with IT service units across campus in support of UC Berkeley's mission of instruction, research, and public service. This position reports to the Associate Chief Information Officer (ACIO), IT Client Service in the Office of the CIO.
Responsibilities This position will manage a total of three desktop support teams. Each team consists of one supervisor and 8 to 10 technicians. Assignments will include supervising day-to-day operations, managing employee performance and development, building trusted and strategic partnerships with campus and other IT departments, engaging with HR and labor relations on ITCS employee issues, and helping to manage the ITCS budget. Additional assignments may include direct consultation with academic departments on IT matters including staffing, equipment, and IT budget recommendations. This position will also assist the Associate CIO with other ITCS functions are needed.
Analyzes data to establish/refine/modify priorities for three ITCS desktop support teams. Manages customer expectation by collaborating and communicating with campus departments; communicates customer expectation to staff, and helps staff manage workload to meet/exceed customer expectation. Consults with departmental leaders on IT support, equipment, service performance (metrics), and budget - assists with establishing special IT support arrangements (MOUs).
Assists the ACIO with establishing, reviewing and updating operational and budget processes. Monitors and reviews HR and space planning needs. Helps to manage the departmental budget by analyzing spending trends, and calculating short- and long-term financial allocations/forecasts/obligations.
Establishes and recommends changes to policies/procedures which affect the department. Observes, and if necessary manipulates, day-to-day activity, workloads and workflows to ensure the success of ITCS.
Manages three desktop support teams through subordinate supervisors/team leads. Coordinates activities of the department with responsibility for results in terms of costs, methods, and employees. Administers IT Client Services processes and procedures that directly affect subordinate employees. Listens to, communicates with, and observes staff, colleagues and leaders to help create an environment of success (positive internal culture) - promotes and supports the idea of Happy staff equals happy customers. Participates as a senior leader within ITCS.
Bachelor's degree in related area and/or equivalent experience/training
Has solid knowledge of information systems function.
Has solid knowledge of related principles and concepts to provide solutions to more complex and diverse information systems issues.
Has advanced knowledge of current security strategy and IT support trends in higher education environment.
Has strong interpersonal and management skills, including focusing on building a culture of trust, inclusion, fairness, and autonomy within one's team.
Uses and applies applications Information Technology theories and concepts to manage and provide solutions.
Possesses the ability to gather, organize, and analyze data in the completion of assignments.
Possesses skills necessary to accomplish department/team objectives and address related problems and issues in an effective manner.
Demonstrated leadership capacity.
Ability to self-motivate and prioritize multiple activities and projects with limited information.
Ability to motivate staff through example.
Salary & Benefits For information on the comprehensive benefits package offered by the University visit:
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.