About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Involvement in Project Initiatives / Automation / process Improvement
Good understanding of Banking & Financial Industry
Ensure a smooth, timely, accurate and error free Processing of Client coverage - Account opening management , Static data system setup/ Static Data Maintenance (System maintenance) including receiving updated SSI, call back forms from clients and authenticate them . Covering end to end workflow process knowledge on confirmation /settlement of Interbank and Corporate client segments with potential Client Services and priority.
Should have strong understanding of FX, MM, OTC Derivatives products like Commodity swaps, FX Options, Swaps, NDFs, IRS, Equity and Bonds.
To ensure a smooth, timely, accurate and effective transaction processing for Financial Market Operations
Ensure that the responsibilities and duties of FMO CC are performed accurately and securely in a controlled environment to support the business and our clients.
All authorities and responsibilities listed herein should be carried out strictly in compliance with FMO GBS Delegation of Authority as updated from time to time.
Ensure involvement of self and team in project and process enhancements.
To ensure adherence to processes and controls as detailed in the DOI and keep the DOI update to all process changes
Continuous improvement in productivity to the standards prescribed for the processes from time to time.
Upholding the Values of the Group and Company at all times.
Adhere Zero Tolerance policy
People and Talent
H elp the unit to promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Overall client satisfaction and meeting service expectations
Quick turnaround for customer queries & Complaints
Ensure Zero customer complaints
Should be a Team player- flexible
Adhere to the instruction of the Mangers.
Having frequent discussions with team members to improve their career and People development.
Actively participate in Sustainability (CSR) initiatives, staff engagement programmes.
Ensure 100% compliance at all times to the group's risk management framework as applicable
Compliance with all applicable Rules/ Regulations of Company and Group Policies
Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and report all suspicious transactions to the Unit
Timely escalations and resolutions on confirmation outstanding etc as per Escalation policy
Comply with all the group standards, policies, procedures and guidelines as applicable and values of the Bank at all times
Adhere to Group Code of Conduct at all times
In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Lead the FMO to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; the Right Environment
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
FMO handles clients from various financial sectors, representative in group and country. Dealing room, Middle Office, Risk, Global Reconciliation Unit, Other operation teams, In country teams
Embed "Here for good" and Group's brand and values in Financial Market Operations.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.