The purpose of the AMS Application Improvement team is to improve MetLife processes and technology to create high quality, stable products that service our customers. Our associates are skilled projects leads who can work with cross functional teams to drive scalable solutions to improve stability and security of the production environment. They are an integral member of a dynamic team committed to continuous improvement and innovation, in support of our rapidly changing environment.
Lead cross functional team initiatives to continuously refine technical processes for improved reliability, repeatability and security.
Provide leadership / guidance to identify system improvement efforts that increase application stability.
Collaborate with broader organization to identify opportunities and solve operational problems using innovative tools/processes.
Promote continuous improvement to maximize organizational productivity.
Leverage technical experience and metrics to influence the implementation of identified improvements.
Plan, collaborate, and coordinate with technology and business teams to improve service levels and lower costs.
Advise team on operational values, practices and processes.
Promote a DevOps culture, including building relationships with other technical and business teams.
Self-motivated and able to lead/drive things independently with the willingness to learn and implement new technologies as needed.
Production Management Lead
Essential Business Experience and Technical Skills
Bachelor’s Degree in Computer Science, Information Systems or related field
8+ years’ experience in Application Development or Maintenance
Background in using application performance monitoring tools (such as AppDynamics or Splunk) to identify recurring patterns of reliability and performance issues and provide proactive tuning recommendations for fixing them
Experience working in an Agile Development environment and using Agile practices, such as Scrum and Kanban
Experience with any relational database management system (SQL Server, DB2, Oracle) and ability to analyze operational data.
Excellent technical knowledge and background
Strong influencing and negotiation skills
Strong verbal & written communication skills
Strong presentation skills
Proven ability to build and maintain strong relationship with stakeholders
Strong interpersonal skills and international cultural awareness
Strong analytical and problem-solving skills
Ability to collaborate and openly communicate cross-functionally, particularly with development teams
Cloud, SaaS, PaaS, IaaS, Containers
Experience in Scripting languages
Working knowledge of the ITIL framework & Lean Six Sigma
Working knowledge of DevOps principles
Experience working with offshore teams and vendor partner