CITO is a professional IT organization within the College of Arts and Sciences administration, providing IT vision, services, and innovation to over fifty departments and units in the College of Arts and Sciences, and over 20 units for the Vice President for Diversity, Equity, and Multicultural Affairs.
The Client Services and Support Specialist is primarily responsible for the delivery, installation, customization and support of all computing devices for departments and units in the College of Arts and Sciences, including the School of Art, Architecture and Design, the Hamilton Lugar School of Global and International Studies, the Media School, and over 20 units within the Office of The Vice President for Diversity, Equity, and Multicultural Affairs (OVPDEMA) under College Information Technology Office (CITO) support.
The Client Services and Support Specialist acts as an integral member of the unit's Client Services and Support Team and serves as a point of contact for computing support, analysis, and advice. Recommends and approves faculty hardware and software purchases that are in alignment with CITO and University strategies and policies. Provides on-site consultation and support for computer systems, software, including virtual applications, and peripherals. Participates in project planning and implementation for an Enterprise model of computer support. Performs teamwork and acts as a liaison between clients and tier-2 IT resources within CITO and elsewhere in the IU IT community. Tier II resources include Security, Systems Administration and Deployment Services specialization. Performs as a member of CITO's enterprise Disaster Response and IT Incident teams as part of a master business continuity plan. The membership roles are extremely sensitive and require professional status. Use of desktop computer systems and peripherals within the last five years on the market and desktop backup and disaster recovery systems.
Associate’s degree in computer science or a closely related field and one year of experience working with a computer network.
Combinations of education and related experience may be considered.
Possess a valid driver's license with the ability to be insured by Indiana University.
Knowledge and skill in operating system architecture and configurations, including Windows and Mac OS X. Knowledge in Microsoft Office Suite and Adobe Creative Desktop Applications, including Acrobat, Dreamweaver, InDesign and Illustrator. Knowledge in computer hardware architecture and configurations with Apple and PC. Knowledge in computer peripheral architectures and configurations, including printers, scanners, cameras, and I/O devices. English language skills and any additional language skill to support the wide scope of languages taught in the College of Arts and Sciences. Ability to handle sensitive situations with diplomacy and grace. Able to maintain confidentiality. Availability for travel within and across university campuses.
Three years of experience in front-line, tier-1 Windows computer support. One year of experience in project management and asset tracking. Possess CompTIA’s A+, CompTIA’s Network+, and Microsoft MCP certifications.
Working Conditions/Physical Demands:
Able to lift thirty pounds unaided. Able to work from various physical angles, including kneeling and crouched positions, to access devices and wiring.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.