Reporting to the Chief Information Officer (CIO), a member of the IS Senior Leadership Team, and a member of the Security Management Team, the Director of Infrastructure Services & Security Operations is a hands-on technical/management role. The Director is responsible for managing current and future infrastructure technologies and their development to support university growth, classroom technology, and innovation. This individual will have a diversified background of technical infrastructure experience and skills, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure management. This individual will work closely with the IT management team and business units to implement effective solutions aligned with the company’s objectives.
Environment and Responsibility Summary:
Responsible for designing, implementing, and maintaining network, hardware, and systems that support the campus community. Responsibilities include: successful operation of our on-premise data center, connectivity and hardware at our co-location facility at Navisite, disaster recovery, VMWare environment including CISCO Hyperflex environment for VDI. The Director is also responsible for all authentication software and processes, automated on-boarding, Identity Management, including Active Directory and all infrastructure supporting this domain. The Director is the key individual responsible for designing, implementing, and integrating to Bryant’s cloud environments and cloud partners. Bryant’s LMS, and ERP are run in cloud environments. Bryant uses Microsoft Office 365 as its primary office automation and collaboration platform with integration to Google Apps. Microsoft Office 365 Outlook is our mail platform for all faculty, staff, and students.
The Director is also responsible for the design, implementation, and operation of all security operations platforms including; Multi Factor Authentication, VPN’s, SEIM (QRadar), etc. The Director must work closely with the Director of Information Security to ensure that infrastructure security designs, integrations, and operations conform to industry best practices, frameworks, and controls.
The Director will lead and mentor a team of highly technical professionals in executing operational best practices, data analysis, problem management, process development and project management to ensure that all infrastructure systems and services meet the specified service level and service delivery requirements. The Director is required to work across organizational teams with various IT and campus groups towards solutions for the betterment and efficiency of the campus. This is a working manager role; this position must be able to manage staff and work with tools consistent with operational requirements
• Maintains in-depth understanding of the technology field; independently performs the full range of responsibilities within the manager role; exercises judgment within defined procedures and practices to determine appropriate actions; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions; • Uses professional concepts and proven methodologies to ensure the campus technology landscape aligns with university goals and objectives; • Analyzes complex issues where evaluation of data requires a review of a variety of factors; • Researches, understands and is able to apply theory and put into operational practice a scope customized for maximum campus community benefit; • Continually retools and institutionalizes ITIL/IT Service Management, IT processes and practices, and infrastructure lifecycles; • Manages large IT projects from initiation through delivery, including oversight of system integration, project and campus communications, interface with vendors, and managing risk; • Management of budgets relating to infrastructure operations and capital planning; • Solicits and reviews vendor proposals to ensure consistency with objectives, scope, and user expectations; gathers facts and prepares business case proposals comparing alternatives in terms of cost, time, and availability of resources; • Stays current with new and emerging technologies, equipment, and/or systems; • Participates in professional development activities as appropriate; • Effectively recruit, hire, and evaluate employees and students, ensuring that hiring and supervisory practices are in compliance with the spirit and intent of EEO/AA and other policies contained in the University’s employee and policy handbooks. • Perform other duties as directed.
• Bachelor’s Degree in a related discipline or six (6) or more years related work experience; • Four (4) years combined enterprise network and systems experience, which includes two (2+) years of management experience managing technical staff; • Proven experience designing and architecting large scale campus networks (wired and wireless) that are scalable, tracking metrics and providing service level targets; • Ability to set priorities, meet deadlines, work with staff of all levels, and exhibit strong written and verbal communication is essential; • Knowledge and expertise of Cisco networking; • Knowledge and expertise of Microsoft server systems such as MS Server 2012; Exchange, AD and/or LDAP, SQL Server, SharePoint; • Knowledge and expertise of domains, DHCP, DNS; • Knowledge and expertise of SAN/NAS architectures and converged networking; • Knowledge and expertise of telecom, VOIP, mobile/cellular technologies; • Knowledge of web technologies; • Knowledge and expertise of network and systems security; • Knowledge and expertise with on-premise and cloud platforms including but not limited to MS Office 365, Cisco, VMware, Azure, AWS, and MDM platforms
Two or more years of experience in a university infrastructure services management role. Achievement of Cisco, Microsoft, VMWare, Project Management, ITIL certification(s) or equivalent. Bachelor’s degree in Engineering, Computer Science, or other related field.
Certain requirements are subject to possible modification to accommodate persons with disabilities.
About Bryant University
Bryant University's distinctive multi-disciplinary curriculum integrates business with the arts and sciences, a global perspective, and a focus on character and ethics.
Through this combination of scholarly rigor, expansive thinking,and meaningful practice, students gain a deep understanding of their chosen disciplines as well as the interconnectedness of nations and cultures, which prepares them to address the emerging needs of industry and society.
A Bryant education conveys not just knowledge but values; develops not just technical skills but critical thinking and reasoning ability in a global context; and inspires not just competence but the qualities of character and leadership and a culture of service to others. This transformational education inspires and empowers students to truly make a difference in the world.
Bryant is also dedicated to the success of our faculty and staff, and the school provides excellent benefits, training, and support so that individual talents may flourish for the benefit of its students. Bryant's academic and technological excellence and innovation foster the development of individuals so each can reach his or her personal best in life and... their profession.
The University is located approximately 15 minutes from Providence and one hour from Boston.