The Dental Clinic Manager is responsible for overseeing and supervising all clinic operations including management of staff, patient scheduling, financial management and customer service. Maintains strong working relationships with all functional areas to insure maximum clinic utilization, staff, patient and faculty satisfaction and maintenance of physical plant and inventory. Accountable for practice growth, develops annual budgets, tracks procedure volume and expenses and performs monthly variance analysis. Responsible for front end revenue cycle, payment at the time of service collections and cash controls. The individual will identify opportunities for process improvement and will implement best practices throughout the operations and revenue cycle consistent with institutional policy and procedures. Proficient with systems used. Provides problem solving and communication with staff and department on all matters pertaining to the clinic operations. Will develop solutions for patient, student and faculty concerns, and provide recommendations on ways to improve performance (operational, revenue, financial, systems, and/or regulatory capacity).
Duties and Responsibilities:
Evaluates staffing needs. Hires, trains and on-boards staff.
Ensures staff adherence to guidelines and policies. Provides daily work direction and collaborates with other managers to assure appropriate coverage. Develops staff work schedules.
Responsible for payroll functions, usage of vacation/sick days for all staff. Ensures staff meets regulatory requirements as mandated, including but not limited to, Art. 28 awareness, HIPAA compliance training, and any and all institutional training programs.
Responsible for staff mentorship, development of staff, team building and disciplinary actions. Conducts annual performance appraisals for all staff in a timely manner.
Develops and manages the clinical practice schedule and all operations pertaining to clinical activity; insures optimization of clinic and provider utilization.
Oversees practice flow and patient throughput to maximize efficiency and safe patient care.
Responsible for financial oversight including billing, insurance processing, payment at time of service, cash collections and controls.
Monitors all purchases/expenditures. Performs monthly, quarterly, and annual reporting and forecasting to apprise clinic leadership on operational and financial status of the clinic. Generates and analyzes data.
Ensures clinical and administrative equipment is adequately maintained; manages the appropriate inventory of supplies needed in conjunction with supply chain staff.
Intervenes in patient complaints related to customer service issues. Provides service recovery and collaborates with Director of Patient Services, faculty, students on patient issues.
Assists with developing strategies to improve efficiency in the areas of scheduling, registration, wait times, administrative processes and patient satisfaction scores.
Manages and leads one or more teams to meet complex operational objectives.
Identifies and manages performance improvement projects from inception to implementation.
Participates in the development and implementation of operational policies. Reviews departmental processes, procedures and protocols.
Promotes culture of teamwork, commitment and accountability.
Keeps informed of managerial and technical advances in healthcare. Assumes responsibility for self-development.
Escalates any issues as appropriate. Advises Senior Leadership on matters pertinent to the excellence in clinic operations.
Performs other duties and responsibilities as assigned.
Bachelor's degree plus minimum four years' related experience.
Master's Degree preferred with ten years of related experience of which at least five years have been in a leadership position preferably in an academic healthcare setting.
Strong management/organizational skills.
Able to build relationships and direct diverse groups of individuals at all levels thru influence and persuasion.
Ability to meet deadlines and lead projects from inception to successful implementation.
Ability to work under pressure, undertake multiple tasks as required.
Requires strong analytical, communication (written and verbal), and interpersonal skills.
Able to mentor staff and foster working relationships with the team and other departments.
Proven track record of success in operations and revenue cycle management, problem assessment, and collaborative problem solving in complex and interdisciplinary settings.
Knowledge of EHR and electronic scheduling systems.
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 503072
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.