Customer Service Rep - RTP, NC-1903067 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment and are always working to form the best team--especially from within, through an emphasis on lifelong learning and development.
We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2019. Come join us on our journey to create solutions for a sustainable future!
We're looking for a Customer Service Representative to be part of the Operations Team of BASF's Agricultural Products division (AP) in Research Triangle Park, North Carolina.
Customer Service Representative (1903067) - RTP, NC
As the Customer Service Representative, you'll be responsible for the entire order fulfillment process, agency billing and inventory reconciliation of an assigned client base. The successful candidate will understand and follow defined processes and procedures and serve as the BASF primary point of contact for internal and external customers. The order fulfillment process includes; order entry and resolution of conflicting issues, shipping and invoicing, billing and reconciliation. He/she will proactively take necessary action to remove obstacles between customer's requirements and BASF's ability to satisfy them while making decisions within established guidelines.
Formula for Success: You Will...
Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF's ability to satisfy them.
Execute Customer Non-Conformance process including investigation and reporting.
Complete material availability inquiries and price discrepancy reporting.
Perform concise and timely inventory reconciliation and agency billing.
Contribute directly to supply chain initiatives of Days Sales Outstanding (DSO), including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers.
Provide consistent quality service and act as a liaison for customers and external service providers.
Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
Effectively manage more complex projects and time lines for Customer Service including: organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.
Ingredients for Success: What We Look For in You...
Experienced professional position requiring a strong understanding of Order to Cash, Invoicing and Reconciliation process.
Has the ability to use SAP order to cash modules including invoicing, and problem solving independently with minimal guidance or supervision.
Demonstrated ability to understand the level of impact your work has on the larger group and may find ways on improving work processes.
A Bachelor's with 5 years of progressive experience in a related field is preferred (Not required).
Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.
Experience interacting with customers in a helpful and friendly manner to understand their needs.
Strong interpersonal, teamworking and communication skills.
For further information on BASF Agricultural Products, please select:
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you--the whole you--in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Primary Location: US-NC-Research Triangle Park
Function: LOSC - Logistics, Supply Chain & Customer Service
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.