A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.
ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through thought and action, members of the Ross community drive change and innovation that improves business and society.
Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, part-time MBA (Evening, Weekend, and Online formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.
About the Program The Ross School of Business Specialized Master's Programs Office manages a dynamic portfolio of professional Master’s degree programs that develop highly trained, marketable graduates in . Current programs include the top-ranked Master or Management, Master of Accounting and Master of Supply Chain Management. An inviolable priority is to serve students well as they navigate a transformational experience that enhances their abilities and value, preparing them for a successful career beyond their next job. Our office also focuses on launching and managing new Ross specialized master's degree programs. This is an entrepreneurial activity requiring broad-based skills and flexibility to address challenges as they arise. As we mature programs toward a steady state, organized, systems thinking and the development of efficient policies and procedures is required. Our team is small but highly effective in managing both of our office objectives, working closely together with a customer focus and taking pride in ourselves and our students.
Purpose This position is dedicated to ensuring student success by providing exceptional academic and student experience advising and program coordination to Ross Specialized Master’s Programs students. This position reports directly to the Managing Director of Specialized Master’s Programs.
Duties and Responsibilities
Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes. Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others
Coordination of Student Leadership Activities and Events
Coordinate with the Office of Action-Based-Learning, Sanger Leadership Center, Global Initiatives and others to plan, market, administer and execute action-based learning and leadership projects.
Organize subject-specific presentations and present information at programmatic events/workshops.
Continually assess the need and ability to execute new opportunities for student success, via added-value programming.
Lead efforts to plan and execute quality Orientation, Student Appreciation and Commencement events annually.
Work with the Ross Registrar and Graduate Academic Advising to ensure proper advising Specialized Master’s Students.
Meet with students regularly to check-in on program experiences to date, coaching them in skills related to academic success and time management.
Work with the Director of Graduate Academic Advising to implement relevant curricular changes in online and hard copy student resources and to coordinate final degree audits.
Work with Ross and non-Ross faculty to ensure appropriate course scheduling and enrollment access for specialized programs students.
Develop online and hard copy resources to empower students in enrollment decision-making.
Work with Ross Career Services to provide input on the effective mentorship of students seeking a full-time job.
Consult with Ross Career Services regarding online and hard copy career services resources for internal and external stakeholders.
Assist students in connecting with the appropriate university-wide resources, as needed (Including, but not limited to: Counseling and Psychological Services, Financial Aid, Ross Registrar, Graduate Academic Advising, University Registrar, Campus Housing, Campus Parking, Tauber Institute, Zell-Lurie Institute).
Serve as a contact for students with unanticipated emergency situations that impact their academics, communicating with students, faculty, and other University units as appropriate to provide student with support and appropriate resources.
Create, summarize and share student event surveys, exit surveys, learning assessment surveys and tools for all specialized programs activity.
Prepare reports for accreditation reviews.
Create and maintain process documents and program-wide calendars to ensure consistent knowledge and execution within the office.
Assist with the execution of programs and events.
Assist with the creation of the Office’s budget.
Act as a key contributor to the team by understanding the specialized programs experiences and providing input and ideas on how to improve overall operations, as well as student experiences.
Provide input on Specialized Master’s Programs websites and printed collateral regarding updated and/or new content, based on student reaction and peer and market analysis of best practices.
Participate in organizational meetings with the Specialized Master’s Programs Associate Dean and Managing Director, providing strategic input on financial and operational aspects of the program.
Facilitate execution of the program’s objectives by identifying and fostering key relationships at the school, campus, local and national levels.
Bachelor’s degree in a related field or an equivalent combination of education and experience is necessary.
Ability to work independently and to exercise initiative.
Team-oriented, flexible and customer-service oriented manner.
Proven ability to successfully interact with a diverse group of people.
Excellent communication skills, diplomacy, discretion, and presentation skills.
Ability to work effectively in a dynamic environment with multiple and sometimes conflicting priorities.
Ability to work effectively in a high-stress fast paced environment.
Excellent analytical, problem-solving and decision-making skills.
Proficiency in MS Office applications (Word, Excel, PowerPoint) and database applications, including data entry and report-writing.
Bachelor’s or Master’s Degree in higher education, student affairs or other relevant field.
Experience working with a diverse body of students, faculty and staff.
Experience with Wolverine Access, iMpact, Business Objects and Salesforce.
Understanding of University of Michigan Ross School of Business specialized master’s programs student and administrative needs.
Physical Demands/Work Environment
The person in this position routinely communicates with students about financial aid, programs, events, activities, etc.
The person in this position routinely presents information at events.
The person in this position occasionally moves through the facility to attend meetings/events and access files or information.
The person in this position routinely moves books and class materials weighing up to 20 pounds to class locations or other venues for student residencies or other events.
Domestic and/or international travel may be required.
May require minimal work during early mornings, nights, and/or weekends.
Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.
The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.
Job openings are posted for a minimum of seven days. The job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 180612
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.