The Research Computing Technical Facilitator is an integral member of the University of Arkansas Fayetteville central IT Services research computing support team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
The Facilitator provides direct outreach and support services for research computing-related proposal development and subsequent coordination of technical services support to research faculty, staff, graduate students, and academic programs. The Facilitator advises on a wide range of outreach and support issues including large-scale initiatives, programs, and projects by developing a strong understanding of industry-leading trends and initiatives. The Facilitator provides or coordinates the use of computing services and associated technical support for new and ongoing research projects and academic endeavors.
The formal education equivalent of a bachelor’s degree in computer science, information systems or a related field from an accredited institution of higher education
At least three years of experience providing technical support for research projects
Experience using software methodologies to execute process design, software design, installation, implementation, modification, compilation and use for high-performance computing
Demonstrated expertise with the research process, proposal lifecycle, data lifecycle, and research workflows
Experience with shared memory and distributed memory parallelism (such as OpenMP and MPI) and accelerators (such as GPUs)
Experience with computer programming (Bash, Perl, Python, etc.)
Demonstrated ability to communicate technical details to non-technical audiences including documentation, training, teaching, and public speaking
Highly demonstrated skills in time management working in a project-based environment
Demonstrated experience successfully managing and prioritizing multiple projects and plans, implementing project specifications, reporting project status, identifying delays, and raising concerns
Demonstrated exceptional interpersonal skills, including demonstrated ability to interact credibly with a variety of stakeholders including researchers, IT staff, IT leadership, and university administrators
Demonstrated awareness of compliance regulations surrounding research data including federal requirements and granting agency standards
Demonstrated understanding of high-performance computing, high-performance networking, tools to support collaborative research, cloud storage, cloud computing, and other technology used in this research area. Demonstrated ability to analyze problems from multiple points of view
Demonstrated ability to think creatively about technical and/or non-technical challenges and adapt rapidly to changing technology and requirements
Knowledge, Skills and Abilities (KSAs)
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to perform multiple tasks and to prioritize assignments
Ability to work in a team environment
A high-degree of self-management with the ability to operate in complex environments
Ability to explain complex technical topics to business and IT practitioners clearly and convincingly
About University of Arkansas
The University of Arkansas, the state's flagship university, with a student population of over 26,000 students, resides on 345 picturesque acres overlooking the Ozark Mountains. For nearly 150 years, it has been at the center of higher education in the state of Arkansas and recently has moved to the center of higher education in the nation. Through the integration of teaching, research and service that puts students first, the University of Arkansas is taking its place among the nation's great comprehensive colleges and universities.
Fayetteville is a vibrant, diverse and inclusive community located in the Ozark Mountains of Northwest Arkansas a metropolitan-area with a population of 500,000 residents. Northwest Arkansas is a rapidly-expanding, economically healthy and technologically advanced region driven by the presence and cutting-edge use of technology by three Fortune 500 companies including Walmart, Tyson Foods and J.B. Hunt. The city and area have been featured in numerous publications as a very desirable and economical place to live and most recently was listed by Money magazine as one of the "100 Best Places to Live."
As an employer, the University of Arkansas off...ers a vibrant work environment and a workplace culture that promotes a balance between the needs of the workplace and the life needs of all employees. The benefits package includes University contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual and a choice of retirement programs with University contributions ranging from 5% - 14% of employee salary.
IT Services provides central information technology support for the University of Arkansas, supporting a user base of over 30,000 faculty, staff and student users. With over one hundred-fifty fulltime employees and a budget that exceeds $23 million, IT Services provides technical resources and services to support university users in teaching, learning and working smarter, faster, and safer. IT Services is platform diagnostic, supporting Mac and Windows on the desktop, Windows and Linux server environments, and both enterprise and opensource systems and software.
The University of Arkansas is an Affirmative Action/Equal Opportunity Employer. The University welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.