• Supports, develops, updates, and documents workflows, policies, and best practices relating to the circulation module of the integrated library system (III/Sierra)


• Works with Bentley's IT team to ensure adequate system backups and production of appropriate reports and statistics


• Gathers and analyzes data and prepares statistical reports documenting activities in the Library Services department; coordinates data analysis with other library departments


• Provides direct service to patrons at the Library Services desk


• Maintains and troubleshoots a variety of library equipment (e.g., security gates, document scanners, RFID scanners, self-check stations)


• Opens and closes the building as needed


• Coordinates interactions between vendors, the Academic Technology Center, and Bentley's Systems and Network Security teams


• Participates in an appropriate Boston Library Consortium Community of Interest (COI)

• Trains, supervises and evaluates student assistants (15-20 per semester) in the Library Services department


• Checks the accuracy and productivity of student assistants on an ongoing basis


• Performs maintenance on printers, copiers, fax machine, display monitors and microfilm equipment

• Bachelor's degree with 2-3 years of related work experience


• Experience supporting an integrated library system, platforms, and software in a library


• This is a Tuesday through Saturday position with occasional off-work hours required to handle system outages and routine maintenance; some flexibility in scheduling is required to cover staff emergencies

PI115934990