| Dept Number/Name: 0-3510-000 / Information Technology
College Division: Info Tech-Information Tech
Salary Plan: Administrative
Job Code/Title: 9573 / Technology & Systems Analyst
Hiring Salary/Salary Range: $48,000-$51,500
Position Number: 00041543
ORGANIZATIONAL SUMMARY:
USF Information Technology (USF IT) provides technology services and support for the USF System including the USF institutions in Tampa (including USF Health), St. Petersburg and Sarasota-Manatee. The IT team, led by the System Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies.
POSITION SUMMARY: This position is responsible for a variety of duties, including: support of video-related meetings, managing the scheduling of Panopto recordings for coursework, and AV troubleshooting. The position works closely with faculty and Departments, to ensure educational content is recorded properly.
SPECIAL REQUIREMENTS: This position will require flexibility at the following locations: MCOM, STC, CAMLS, USF Tampa Campus
RESPONSIBILITIES: - Tier 3 Technical Commissioning/Troubleshooting: Serves as a Tier 3-level escalated support of the AV environment. Analyzes and defines vulnerabilities within AV equipment and signal flows and develop technology solutions independently as-needed.
- Project Management SOP/ AV Design: Develops workflows and standard operating procedures around project management AV design. Generates functional system descriptions, block-flow diagrams and equipment lists to enable generation of customer proposals.
- RMA/ Primary Contact: Serves as a primary contact for a multitude of manufacturers, resellers and engineers for product demonstration, feature requests, RMAs and any advanced configurations on AV hardware/ software.
- Training: Develops, coordinates and provides training and instructional content for faculty and staff on using AV software and hardware. Provides technical advice, training, and hands-on assistance as requested in audio video environments/ classrooms.
- Other: Performs other duties within AV/ IT, as determined by supervisor; participates in professional development activities as appropriate.
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace. |
