Job Title: Technician II, IT Asset Mgt.,Procurement and License Mgt.
Department: Information Technology
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Compensation Range: 21.17 - 21.17
Schedule: Monday - Friday, 8a - 5p
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
Information Technology Asset Management (ITAM) Technician II -Procurement and License Management position is responsible for providing technical support for procuring Information Technology (IT) items. The position is responsible for guiding requesters throughout the lifecycle of an asset. Assets include software, maintenance and equipment including but not limited to AV, computer, telephone, security, network and servers. The position will help ITAM track and develop licensing portal. The position also needs to work in collaboration with the IT Asset Management Warehouse and Logistics team to ensure that the purchase information is available and appropriate equipment is issued to correct end users and/or projects. This role works with other ITAM team to ensure lifecycle IT Asset tracking.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Planning and Organizing, Positive Approach, Technology Savvy, Quality Orientation and Communication
ESSENTIAL JOB FUNCTIONS
Procurement, Financial and Reporting
Manages service requests to ensure proper approval funding and tech review. Ensures customers have realistic timetables for deliveries. Keeps the requester informed of delays and follow-up, as needed, to keep them aware of the contract/agreement status. Works with various IT support teams to ensure items requested can be supported by following established workflows. Obtains quotes at multiple times to ensure competitive pricing; checks for terms and conditions for each purchase of software/maintenance/service requested; works with vendors, end users and internal IT teams to price appropriate software, hardware, maintenance, support or other needs.
Fulfills College Procurement guidelines and other guidelines, as needed for OAKSFin system, State of Ohio ServiceNow portal, and any other procurement system. Ensures invoices are processed and paid in a timely manner. Creates and maintains reports to ensure that purchase orders (POs) are paid before fiscal dates. Ensures are POs and blanket purchase orders (BPOs) are created timely and end users and stakeholders are kept informed of the status. Addresses any issues with vendors and late shipping or processing. Ensures assets, once received, are distributed to correct teams or end users following appropriate workflows.
Maintains vendor contract and updates vendors for contact information for Disaster Recovery and vendor information purposes. Follow documented processes to record multiple contacts. Ensures and helps obtain updated vendor registration forms, when needed. Processes terms and conditions by creating contract review sheets, saving in appropriate locations and working with legal department and vendor to get terms reviewed and approved. Maintains and/or improves response times for software license, maintenance, support and other agreements.
Tracks IT software on the network and creates reports compared with licensed quantities. Responsible for IT software licensing management. Tracks IT assets through complete life cycle, including maintaining documentation of projects and logging of serial numbers/asset tag numbers with project and purchase orders. Manages and tracks software inventory and completes physical inventory of IT assets, as needed. Validates or attaches asset tags, as required. Ensures college procedures are followed on delivery, tracking, and security of IT asset. Participates, as needed, in physical inventory of fixed and IT asset with the Business Office, updates IT assets to reflect inventory counted. Ensures stockroom inventory is maintained at required levels. Develops processes to track current inventory of all parts, and order supplies, parts, and equipment at re-order level. Responsible for secure storage of stockroom and other inventory. Moves equipment, as needed.
Follows appropriate workflow to ensure equipment or software is installed where requested. Works with other ITAM specialists to deliver equipment or create service requests for IT support services to install equipment or software after it arrives on campus. Helps with disposal, when needed. Assists warehouse team record the date and manner in which assets are disposed of. Responsible for equipment returns to vendors, and resolves equipment delivery issues and other problems related to equipment orders, and receiving.
Develops and follows SLA or guidelines to communicate and inform requestors about status of requests in timely and periodic manner. Responsible for vendor management and benchmarking. Works with vendors to receive quotes that fulfill department needs & budgets. Processes requests timely, including approval on requisitions and other tracking of requests. Ensures that end users are notified of any changes in ETA and other delays or issues. Works with vendor, legal and department to document and complete contracts reviews and other requirements.
Other Duties and Responsibilities
Attends all required department meetings and training. Achieves and maintains IAITAM Recertification. Performs other related duties as required. *Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and regularly stands and walks to provide functional coordination for a few work units. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone or via other online communication services (Skype, etc.). Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 80 pounds.
Typical office environment.
Knowledge, Skills and Abilities: Knowledge of: Software procurement and lifecycle management especially experience in Microsoft SCCM to track software assets on the network; IT procurement and purchasing; purchasing policies at Columbus State Community College and for other state of Ohio procurement systems, including Controlling board and other systems; Microsoft SCCM, software tracking and inventory; experience in bids and RFQ's needed; standard office practices and procedures within area of specialization; asset management and procurement procedures; servers; personal computers, supporting software; running and creating reports in various systems to analyze data. Skill in: general typing; verbal and written communication; maintaining good public relations; customer service; installation of technical equipment; windows operating system and applications; operation of general office equipment. Ability to: utilize multiple modes of communication, including industry standard (Skype, Google Hangouts, etc); lift and move equipment up to 50 - 80 lbs.; manage and coordinate multiple equipment move, installation and inventorying projects; develop and maintain effective working relationships with associates, vendors, computer users, and general public; maintain confidential and sensitive information; maintain accurate and complete work records.
Minimum Qualifications: High School Diploma or equivalency, with technical or vocational training in asset management or a closely related field. Two (2) years' experience working in an asset management capacity. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.
Internal Number: req2850_1576854736
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.