The Territory Services Manager (TSM) is a leadership position within the Customer Support & Maintenance (CSM) organization. The TSM is responsible for the profitable delivery and operational excellence of the CSM business, mainly Field Labor Business, but includes support of Asset Management & Reliability, Strategic Maintenance and Remote Support businesses in assigned territory. The TSM is also a key member of the local Territory Sales Office leadership team.
It has a combined responsibility for small project field delivery, emergency call out, embedded engineers, and maintenance agreements. The position leads the development and execution of business strategy and initiatives through a team of field technical support, project resources, field engineers, professionals, alliances resources, administrative personnel, and other resources as required.
Responsible for managing the Field Labor financials.
Responsible for developing and implementing business plans for Field labor.
Provides commercial support in securing any Field Labor business.
Responsible for deployment of Field Serve Engineers for projects.
Serve as a liaison between other businesses that would utilize Field Labor for Start-up & Commissioning
Primary escalation point for issues related to field labor.
Coaches and provides guidance to Field Service Engineers, Proposal Leads, and Project Admins.
Provides forecasting information for Field Labor business.
Develops and justifies all resource planning for Field Labor.
Provides input for generating and pricing proposals.
Knowledgeable on Rockwell business systems.
Manages the utilization of Field Service Engineer's in the territory.
Occasional escalation point for issues related to Training and Technical Support (Tech Connect).
EOE, M/F/Disable, Vet #LI-MW2
Internal Number: 2670411
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