Reporting to the Director of Service for Surgery and the Associate Chief Operating Officer for Service Lines, the Administrative Director of Surgery (herein "AD") is responsible for the strategic, operational, marketing, outreach, financial, patient/customer experience, and administrative functions of multiple physician practices, inpatient consult services, procedural services and outpatient clinics.
Program Development and Outreach Leadership:
The AD will be responsible for leading and developing advanced clinical programs, outreach business generation, innovation and operational excellence in patient and customer services and experiences. Strategically leads and assesses community, market and population mission needs, and promotes business expansion through new programs, and serves as the leader liaison and partner with external businesses and governmental entities.
The AD will lead constant pro-active business and financial analysis, continuous improvement of all revenue cycle functions (authorization, clinical documentation, coding, billing, payer mix analysis, contracting). Provide leadership and development of production measures, key performance indicators (KPIs), and leadership dashboards for the departments.
Administrative and Research Leadership:
Supervises assigned administrative and medical personnel in the Department. Prepares and assists with all regulatory reviews, ensuring compliance and adherence to hospital and departmental policies, objectives and operational procedures. Commands robust and comprehensive understanding of research grant application process, compliance, budget development, maintenance and finances, and able to effectively lead research managers, coordinators and staff responsible for the research functions and duties of the department.
Continuous Improvement - Toyota Production System Leadership:
The AD shall lead, inspire, develop, implement, assess, refine and enhance the departments' inpatient and outpatient continuous process improvement strategy and reporting applications and capabilities, including the build out of robust dashboards and standard work systems that monitor clinical quality, medical cost, key trends, program tracking, and strategic, operational and financial performance. The AD will lead the creation of a permanent culture of continuous improvement such that true definition of Lean is achieved: "the group by themselves, using systematic problem solving, to improve the work they do, towards the achievement of the company's target and goals, when and only when the company culture is the reason the improvement occurs."The AD must exhibit exceptional acumen in pro-actively identifying areas for improvement, identifying and analyzing data patterns of concern, and actively probing the system for problem solving opportunities.The AD must be an extraordinary learner and teacher, and possess exceptional aptitude, experience and acumen for the Toyota Production System philosophy, methodologies. She/he must be able to lead complex culture change, data-driven decision-making and create and support a constant problem-solving team culture.
Self-Activated Leadership and Emotional Quotient:
The AD must be self-activated and ready to lead all efforts with little to no instruction. The AD must function with the pro-activeness, thoughtfulness and the strategic vision of a mini-CEO for his/her portfolio. She/he must possess extraordinary emotional intelligence and quotient, highly persuasive communication skills, exceptional interpersonal relationship skills and the ability to build genuine trust relationships throughout the organization and beyond. The AD must be able to lead, manage, advise, mentor, direct and evaluate employees with grace, fairness and accountability. She/he must have the requisite intellectual, operational and leadership skills to be a genuine and effective change agent for the portfolio. The AD must exhibit strong organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands.Performs all other duties as assigned in service to the mission of Denver Health.
* Leading and using Toyota Production System (LEAN) philosophy and methodology, develops and implements a plan to achieve a permanent culture of constant process improvement.
* Convenes the core leadership team to set short and long term goals and objectives that increase use of services and decrease missed opportunities.
* Devises strategies and methods to assure implementation of project goals and objectives through the development of policies, standard work and procedures.
* Leads the departments and other sister partners to create standard work for registration, clerical, billing and accounts payable staff and spread the processes throughout Denver Health.
* Track completion of procedure and work with appropriate departments (i.e., physician and facilities billing) to assure accurate and timely accounting, billing and payment.
* Reviews methods, supply-chain, inventory with pharmacy quarterly and determine what and when to order additional stock.
* Leads clinic management and clinical coordinator to support oversight of all departmental services.
* Leads the portfolio's constant assessment and analysis of all steps of revenue cycle (clinical documentation, coding, billing, contracting, payor-mix analysis) in partnership with the Revenue Cycle team.
* Leads and negotiates contracts with funders, completing interdepartmental and service agreements.
* Collaborates with finance to assure monthly time and effort is correct.
* Leads, develops, revises, manages and tracks annual budget for each funding source and operates within the budget or provides a well-documented justification to funder regarding budget adjustment. Proactively anticipates concerns and opportunities for next year's budget.
* Leads departmental managers, budget analysts, and finance staff to ensure maximization of resources.
* Reviews, revises and approves monthly invoices specific to each funding source.
* Works with funders, Denver Health leadership and policy makers to assure sustainability when grant funds are no longer available
Program Management and Administration
* Convenes team including leadership, revenue cycle, finance, SPARO and all other appropriate organizational partners for regular operations meetings and new project planning.
* Plans, implements and evaluates new grant funded programs.
* Interviews, selects and supervises program, clerical, data entry and all other appropriate staff.
Evaluation and Reporting
* Prepares and submit monthly, quarterly and annual progress and financial reports for internal and external stakeholders.
* Works with evaluation staff to participate in national evaluation activities.
* Makes presentations to funders, community based organizations and local, state and national governmental and administrative entities.
Communication with Donors, agency partners and patients
* With core leadership team develops and presents plans for new programs to funders.
* Participates in monthly calls and attends meetings for both funders.
* Plans and executes site visits and technical assistance for funders and other grantees.
* Acts as a community liaison and works with community partners to increase reach of the program as requested by funders.
* Develops and submits grants with assistance from SPARO and the Denver Health Foundation.
* Plans and directs production and dissemination of materials for public relations and educational purposes including brochures, reports and campaigns.
* Works with appropriate Denver Health staff to respond to patient issues.
* Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications.
* Adheres to, complies with and demonstrates support for the mission and values of Denver Health. Supports and adheres to the Denver Health Values of Trust, Respect, & Excellence. Holds direct reports accountable for performance and for maintaining DH's Standards of Behavior.
* Sets clear expectations for staff by developing job specific customer service expectations and behaviors for each position supervised; clearly communicates expectations to each employee and establishes the expectations as job requirements and performance appraisal components; delegates responsibility/authority whenever possible.
* Conducts all performance appraisals on time, working with each employee at least annually to set specific behavioral goals.
* Identifies training and staff development needs of employees and ensures appropriate training provided.
* Initiates formal/informal activities with employees to develop departmental cohesion and collegiality.
* Recognizes positive behavior and contributions to the organization using praise, appreciation and rewards.
* Actively identifies problems and opportunities for improvement; identifies appropriate solution and involves others in the implementation process.* Adheres to Denver Health and departmental attendance guidelines.
Knowledge, Skills & Abilities:
Oral and written communication skills to interact effectively with Denver Health leadership, staff and funders. The ability to execute strategic planning involving collaboration of internal and external stakeholders. The ability to create and administer complex budgets as well as leverage funding from multiple sources to meet goals and objectives. The ability to interpret financial and service utilization information in order to identify opportunities for improvement.
*Bachelor's Degree (Required) Degree in Information Management, Healthcare Information or Informatics, Mathematics, Economics, Statistics, Computer Science, Industrial or Management Engineering, Healthcare Administration, Business Administration, Engineering or disciplines which include application of Toyota Production System leadership system and methodology, statistical analysis and research preferred. * Master's and/or Doctorate degree(s) strongly preferred
* 5 years management/administrative experience, preferably in healthcare, with at least 3 years in a comparable leadership position as a Director or Administrator or equivalent experience. * Experience in a leadership role (Required) Experience must be at the Director level or higher.
Relevant certifications will need to be completed within 1 year of start date.
Location Main Campus - Pavilion A
Work Type Full time
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
Internal Number: 1031
About Denver Health
Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation’s leaders in medicine.