Job Description Summary Bentley Library is seeking an energetic and creative person to join a team committed to providing the best user experience. Reporting to the Manager of Access Services, the Library Circulation & Systems Supervisor will provide technical expertise, day-to-day administration, and broad support for traditional and emerging library technologies, as well as identify opportunities to improve library services, accessibility, administration and potential integration with other systems. The Library Circulation & Systems Supervisor will be responsible for understanding the roles and tasks of all staff members in the department and demonstrate excellent communication and interpersonal skills to provide the best possible experience for all library users.
The work schedule is Tuesday-Saturday during the academic year, with an alternate schedule during the summer. Occasional off-work hours are required to handle system outages and routine maintenance. Some flexibility in scheduling is required to cover staff emergencies.
Supports, develops, updates, and documents workflows, policies, and best practices relating to the circulation module of the integrated library system (III/Sierra)
Works with Bentley's IT team to ensure adequate system backups and production of appropriate reports and statistics
Gathers and analyzes data and prepares statistical reports documenting activities in the Library Services department; coordinates data analysis with other library departments
Provides direct service to patrons at the Library Services desk
Maintains and troubleshoots a variety of library equipment (e.g., security gates, document scanners, RFID scanners, self-check stations)
Opens and closes the building as needed
Coordinates interactions between vendors, the Academic Technology Center, and Bentley's Systems and Network Security teams
Participates in an appropriate Boston Library Consortium Community of Interest (COI)
Trains, supervises and evaluates student assistants (15-20 per semester) in the Library Services department
Checks the accuracy and productivity of student assistants on an ongoing basis
Performs maintenance on printers, copiers, fax machine, display monitors and microfilm equipment
Bachelor's degree with 2-3 years of related work experience
Experience supporting an integrated library system, platforms, and software in a library
MLS/MLIS/MIS from an ALA Accredited School
Experience administering web applications and APIs preferably related to academic library systems
Proven ability to work within a team environment and actively promote collaboration
Working knowledge of Tableau or other data visualization tools or willingness to learn
Understanding of SQL or willingness to learn
Supervisors are responsible for maintaining an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment.
Work is performed indoors in an office setting. Evening and weekend work rotations may be required.
Any physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting at a computer, often for hours at a time; occasionally lift and/or move up to 25 pounds; standing for two hours at a time when helping users at the Library Services Desk.
Bentley University requires references checks and may conduct other pre-employment screening.
Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.
Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
Internal Number: 117568470
About Bentley University
Bentley University is one of the nation's leading business schools, dedicated to preparing a new kind of business leader and one with the deep technical skills, the broad global perspective and the high ethical standards required to make a difference in an ever-changing world. To achieve our goal, we infuse our advanced business curriculum with the richness of a liberal arts education. The results are graduates who are making an impact in their chosen fields and turning their passions into success stories. Located on a classic New England campus just minutes from Boston, Bentley is a dynamic community of leaders, scholars and creative thinkers.