How will I help? The Chief Digital & Marketing Office encompasses two key business units-Digital and Marketing, with a purpose to build trust in the moments matter for our customers and bankers. Consumer and Business Digital look after the bank's digital products and services across six retail brands (Westpac Live for Westpac Bank and Compass for St.George, BankSA and Bank of Melbourne).
From strategy development, digital adoption and sales to service and exceptional product design and experience, our 220 employees work tirelessly to help deliver seamless banking experiences to all customers - from consumers to large businesses - in the moment, through mobile, desktop and tablet. We currently have 4.65 Million digitally active customers (business and consumer), with 60% of our customers banking digitally in any given month.
The Marketing team is focused on engaging and communicating to our customers and communities. Through partnering with multiple divisions across the organisation, the team promotes and educates on our products and services while also helping to build and maintain the reputation of our brands.
As part of Digital's 1LoD Digital & Marketing Risk Services team, this role will contribute to the design and implementation of risk and compliance management practices to ensure our legal and regulatory obligations are met. The role is critical in supporting CDMO to embed a culture focused on good conduct and positive customer and financial outcomes. A large focus of the role will be to provide generalist risk and compliance advice to projects delivering on business changes, initiatives and continuous improvement projects. The role will have a close working relationship with Second and Third Line of Defence teams within the Risk Governance framework.
What's in it for me?
You will be tasked with 1LOD, Strategic Risk Development and Risk Innovation accountabilities and responsible for the following;
Risk and Compliance Advice
Provide risk and compliance advice and support for projects delivered into the business including the completion of risk and compliance artefacts (e.g. impact assessments, risk and control matrixes) and review of the propose customer journeys/user interface
Proactively facilitate engagement between the business/project and other Risk SMEs across the three lines of defence with effective influence and land on the right outcome
Continuously enhance risk and compliance management maturity including for projects to effectively understand core risk and compliance elements and practices to be setup for success across the project lifecycle.
Though leadership in future proofing project solutions with reg change and industry developments for a sustainable solution
Actively partnering with the project and business problem solve solutions to achieve strategic outcomes and balancing risk exposure
Enable the business to execute compliant marketing campaigns through review and approval of campaign artefacts (e.g. copy and data briefs)
Strategic Risk Environment
Promote and drive a strong risk and controls culture that optimises risk/reward
Ensure risk and compliance considerations are central to decision-making, ensuring compliant-by-design achievement of business objectives.
Facilitate a step change in risk and compliance management
Future Risk and Compliance Management
Demonstrate strategic thought leadership in embedding Best in Class risk and compliance.
Build capability through the delivery of clear and concise training and communication programmes.
Support and work across lines of business to enable collaboration and continuous improvement and enhancements to better support our customers.
Foster relationships with stakeholders to ensure collaboration with other relevant business units, in particular 2LOD Compliance, 2LOD Operational Risk and Legal.
Provide thought leadership contributing to the Risk and Compliance Community of Practice.
Support and contribute to team deliverables to enable the success of the whole team.
Contribute to a strong risk culture that embodies our ethics and integrity emphasised within Digital & Marketing and engender a culture of compliance which enables the Group's strategy.
What do I need?
Expertise & Experience
5 years' experience 1) developing, embedding and advising on risk/ compliance obligations, process and controls within a Digital, Marketing and/or Technology environment 2) driving and supporting the maintenance and uplift/optimisation of digital/ technology capability Interest and/or experience in the customers online customer financial verification process or understanding of system architecture and rules is desirable Interest and/or experience in Digital/emerging technologies (Fintech) and/or business strategy and innovation Ideally, 3 years working experience in the financial services industry Understanding the retail & business banking market in Australia - challenges, trends, competitive & regulatory environment Previous experience within a Three Lines of Defence regime (desirable) Tertiary qualifications in Technology, Engineering, Accounting, Commerce, Finance or related discipline (desirable)
Excellent stakeholder management and influencing skills Ability to identify and investigate process (and/or control) simplification opportunities Ability to act autonomously Change agent with a focus on always challenging the status quo Excellent verbal and written communication and presentation skills High standard of professionalism and integrity
What's it like to work there?
We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.