30% Act as Primary Rental Desk Support ïƒ˜ Act as primary rental desk support, including: • Monitoring Fleetsrv email and respond to customer questions/requests • Answering incoming phone calls at front desk • Providing WOW! customer service by email, phone and in person to Fleet visitors and callers on a daily basis • Serving as the Fleet Department contact for rental process of University vehicles to internal and external customers on contact websites, email lists, etc. ïƒ˜ Ensure secure storage of fleet vehicle keys and fuel cards at front desk area ïƒ˜ Reset/replace fuel chip keys/credit cards for Fleet department and rental drivers as necessary ïƒ˜ Ensure adherence of University policies related to rental customers and University fleet vehicle usage 30% Supervise Rental Desk Students ïƒ˜ Maintain a sufficient pool of student staff for Fleet Front Desk customer service and vehicle detailing responsibilities ïƒ˜ Daily inspections of outgoing rentals for cleanliness, damage and, serviceability ïƒ˜ Contact long-term rental customers of preventative maintenance or safety recall issues ïƒ˜ Interview/Hire Fleet front desk students year-round ïƒ˜ Develop appropriate training materials for Fleet Front Desk students ïƒ˜ Conduct group/individual trainings each semester and as new students begin working at Fleet ïƒ˜ Prepare front desk student schedules for academic periods, nights/weekends and break periods ïƒ˜ Approve student shift changes and time-off requests ïƒ˜ Manage and approve payroll for all front desk student employees ïƒ˜ Assist with customer service responsibilities at front desk during busy periods
20% Maintain, Generate, and Review Fleet Reports ïƒ˜ Utilize, with proficiency, University and Fleet Management Software • Become familiar with and proficiently utilize existing and new fleet management software, including FASTER, Fleet Commander and Excel spreadsheets • Become familiar with and proficiently utilize other University software applications including iSeries, Crystal reports, others as necessary ïƒ˜ Key Fleet Metrics ïƒ˜ Schedule holidays in Fleet Commander ïƒ˜ Add missing departmental information in Fleet Commander ïƒ˜ Check new user profiles with email reports, verify user eligibility and review assigned permissions in Fleet Commander ïƒ˜ Review status of vehicle detailing logs to ensure that fleet vehicles are being detailed on a regular basis and rotation is being conducted ïƒ˜ Run reports and review Fleet information for billing support • Review rental rates with other Fleet management and staff and make adjustments to systems to accommodate billing changes • Review seasonality of rental usage to adjust for vehicle procurement and work with other Fleet staff, including management, to adjust for demand as necessary
10% Assist with Fleet Facility Management ïƒ˜ Manage/maintain Fleet parking lot space availability and customer parking practices and policies ïƒ˜ Work with designated building maintenance and access managers to ensure appropriate student work door access for weekday and weekend customer service shift workers ïƒ˜ Ensure that Fleet facilities are opened/closed as intended and that facility, including the car wash, is secure during non-open hours year-round
10% Administrative Support ïƒ˜ Backup other administrative functions in Fleet office, including Lease and/or Finance as needed ïƒ˜ Contribute to Fleet Beat (newsletter) articles and information as appropriate ïƒ˜ Attend department functions such as staff meetings, staff training sessions and other events as requested by Fleet Services/PTS management ïƒ˜ Administrative support for Vehicle Safety Board
Salary Range: $16.18 - $19.71 per hour
Work Environment ïƒ˜ The position requires work to be performed primarily in an office setting.
Minimum Qualifications ïƒ˜ High School Diploma/GED and four years of related office experience. Training/education may be substituted for some of the years of experience. ïƒ˜ Computer experience required. ïƒ˜ Prior experience with Transportation, Vehicle, or Fleet Operations required.
Preferred Qualifications ïƒ˜ Familiarity with Fleet or Rental Operations, including fleet management software ïƒ˜ Knowledge of Minnesota license and registration requirements ïƒ˜ Knowledge of /proficiency in MS Excel or a similar program ïƒ˜ Knowledge of/ proficiency in IBM iSeries, Crystal Reports or similar programs
Internal Number: 335408
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.