NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 700+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.
NISC is seeking an individual to join our Member Support Division, implementing projects that allow utilities to utilize Smart Grid solutions. This role consists of implementing the Interval Billing Rates (Time of Use, Peak Time Rebates, Real Time Pricing, and Coincidental Demand) in NISC’s Meter Data Management System (MDMS) and NISC’s Customer Care and Billing (CC&B). You will play a pivotal role in ensuring the utilities successful incorporation and utilization of cutting edge technology for a smarter grid. We are seeking an individual with a strong customer focus, enjoys learning in a fast-paced environment, and can manage a high volume of short-term projects.
Setup, configure and test Interval Billing rates via NISC’s CC&B and MDMS.
Clearly define and execute on each projects scope, expectations, and timelines with the customer.
Help define and workflow the equipment life cycle processes with each of the vendors and technologies utilized by the customer.
Lead the setup and testing between multiple products.
Lead the re-configuration and testing of the Validation, Estimation, and Editing (VEE) process within the NISC MDMS necessary for Interval Billing
Lead the updates to meter configurations necessary for Interval Billing
Lead the analysis of reading data to determine the best setup for Interval Billing rates in the NISC MDMS
Effectively utilize, and accurately update, standard operating procedures to successfully implement projects.
Effectively communicate, coordinate, and facilitate a large number of projects across multiple vendors.
Provide application support and training to customers on function and usage of product via the telephone, e-mail, web conference, or on-site (infrequent)
Train to manage advanced billing process and data review.
Train to handle additional billing exception scenarios from advanced metering rates.
Support a team environment where everyone learns from each other
Capable of managing and leading 4 - 8 projects at a time, with an average project duration of 4 months.
Excellent verbal, nonverbal, written and interpersonal communication skills whether in person, via email or by telephone.
Excellent presentation and training skills.
Excellent research and problem-solving skills, strong attention to detail
Capacity to work independently, as well as in a team environment.
Commitment to NISC’s Statement of Shared Values
Generally, requires 2 - 5 years of product usage or implementation experience.
Basic knowledge and experience configuring application(s) and testing functionality within the application(s) during an implementation
Basic knowledge and experience of Project Management processes and theory.
Basic knowledge and experience of the utility industry.
Basic knowledge and experience of utility CC&B, MDMS, and AMI systems for electric, water, or gas is considered a plus.
Knowledge of NISC’s CIS Rate structure and Billing process
Knowledge of NISC’s MDM binning, VEE and reporting processes
Desired Education and/or Certification(s):
Bachelor’s degree in a business-related field or equivalent experience preferred
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.