Are you interested in expanding your career through experience and exposure at a world renowned institution? If so, then Johns Hopkins University is the place for you! As Maryland’s largest private employer, we provide competitive salaries, a generous benefits package including up to an 8% 403(b) employer contribution, work/life balance, and career development opportunities.
Our growing team of is seeking an experienced self-starter who will take our transportation services to the next level. If you thrive in a fast paced work environment, with participation in all facets of the business, and enjoy the flexibility of learning and growing in a fast developing industry, the Johns Hopkins Transportation Team is the right place for you!
Johns Hopkins University is seeking a manager for new transportation services around the East Baltimore campus. This new position reports to the Director of Transportation Services and will work in conjunction with the Homewood Campus Transportation Manager and manage a team of contractors to provide excellent service.
Essential Job Functions:
Manage the delivery and customer service of the East Baltimore Blue Jay Shuttle, which consists of a fleet of 24-30 passenger vans, providing primarily point to point service within approximately one and a half miles of the East Baltimore campus. This service is forecast to provide 60,000+ trips per month and includes outsourcing with Lyft as necessary.
Support the delivery and customer service of the Homewood-Peabody-JHMI shuttle, which consists of a fleet of 17 full size coaches and provides over 130,000 trips per month.
Oversee contractor’s management team who will be delivering services that begin at 5:00am and end at midnight seven days a week, excluding University holidays.
Provide backup for Homewood campus transportation manager (and vice versa).
Work with Incident Command during emergency events. Advise and implement resulting transportation operational changes. Participate in snow/weather calls as scheduled.
Set work and service schedules, monitor services, and communicate effectively through schedules, memos, websites and GPS systems to customers and employees.
Hire, train, and develop JHU student employee direct reports. Typically 5-7 per year.
Enhance JHU specific guidelines for hiring, training and monitoring the performance of contract employees (supervisors, dispatchers and drivers).
Evaluate the effectiveness and cost efficiency of existing services.
Analyze opportunities to provide existing and/or improved services at lower cost.
Implement measures to ensure timely, quality services.
Conduct time studies; propose routes, detours, and reconfigurations as needed.
Propose and implement changes that improve services to University constituents within budget.
Provide preliminary budgets for one, five and ten year planning purposes.
Provide clear, concise communications to users, including publishing clear, easily understood schedules of the services provided.
Conduct sessions, attend fairs, and market services across the campuses.
Maintain accurate maintenance records of all vehicles.
Obtain replacement vehicles and add-on hardware as required.
Assist in Homewood Parking and shuttle operations, especially during large events (known in advance).
Direct all East Baltimore Transportation Services in the absence of the Director.
Knowledge, Skills and Abilities:
Strong communications skills, with the ability to plan and lead meetings, develop written communications and respond to questions and complaints.
Knowledge of Johns Hopkins University’s campuses and surrounding areas, especially East Baltimore.
Knowledge of traffic regulations, specifically related to operating passenger-carrying vehicles, up to and including full-size transit buses.
Knowledge of other transportation offerings, such as MTA BaltimoreLink, Light Rail, Metro Subway, MARC, Zipcar, ridesharing (Uber, Lyft, etc), Charm City Circulator, Collegetown Shuttle, and others.
Knowledge of full-size coach transportation operations, specifically the ability to keep coaches maintained, in service, and safe.
The ability to communicate effectively with constituents at all levels within Hopkins.
Knowledge of ADA regulations, with respect to private transportation.
Tact in negotiating with vendors, meeting with partners and passengers, and responding to difficult situations.
Knowledge of transit-based systems such as GPS, cameras, radio communications and dispatch software. Experience with Transloc or TapRide or comparable on-demand program a plus.
Scope of Responsibility:
Total transportation budget is about $5 million annually. The manager will oversee several significant contracts that support a majority of the budget. FTE equivalents is approximately 50, with 7-10 primary direct reports (one manager, four supervisors and student staff) reporting to the manager.
Ability to make decisions about the safe and effective operation of all transportation services. Influences the decision about keeping JHU open during inclement weather by providing accurate, timely information. Need a quick thinking, fact-based decision maker to deal with multiple, and often over-lapping, situations.
Authority to alter transportation offerings, such as route modifications, schedule changes, detours, etc. Authority to discipline or remove drivers for infractions. Authority to act on behalf of JHU to respond to vehicle accidents, incidents or other situations involving transportation services.
Ability to communicate effectively with constituents at all levels within Hopkins. Strong written communication skills are vital to success. Also, the ability to translate routes and schedules into easily understood materials is necessary. Oral communication is important with employees and customers who require additional information or have complaints or suggestions.
Bachelor's degree in business or related field required. Five years progressively responsible experience in managing transportation operations required. Examples of related industry experience include:
On-demand services, such as Uber or Lyft
Route-based bus or shuttle service
Other passenger-based transit services
Planning / Consulting experience
A master's degree in a related field may substitute for required experience and additional experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
TransLoc experience preferred.
SAP experience a plus.
Current MD Driver’s License or ability to obtain one is required. CDL license a plus.
Ability to remain in a stationary position for extended periods of time
Ability to operate a computer and other equipment on a frequent basis
Ability to frequently communicate with coworkers and staff
Occasionally lifting, carrying objects weighing 20 lbs. or less
Ability to drive vehicles for extended periods of time
Ability to traverse distances up to a mile at a time, on bus storage yard, inspecting vehicles, etc.
Ability to visually inspect all vehicles
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Classified Title: Transportation Manager Working Title: Transportation Manager, East Baltimore Role/Level/Range: ATP/04/PD Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F 7.5 Exempt Status: Exempt Location: 45-MD:JH at Keswick Department name: 10001608-Transportation Services Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.