Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Enterprise Global Services
: Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
: Enterprise Core Services (ECS) group is a critical component of the Enterprise CIO operating model aimed at providing common, consistent, and foundational software services and solutions to be used across technology at Wells Fargo. The group includes the strategic development and support of core information management services including data technology blue print, common data services, customer relationship management services and customer due diligence services to be leveraged across all technology teams in Wells Fargo to enable strategic risk & regulatory, customer enablement, business automation technology, along with analytics and innovation solutions. Cloud enablement services is another strategic priority to re-engineer of a significant portion of Wells Fargo's large and complex application portfolio.
: CAT Team in WIMT@EGS manages the UI/UX development/maintenance/Support for the WFA Front Office Applications. You will be working with a team responsible for providing 24x7 production support ensuring application availability of customer facing web applications
Incident Management: Triage incidents, escalation to Tier 3 as needed, engage partner teams viz. MW, EDM, & Infrastructure teams via EACO escalation, status updates, facilitate business user communication. Create/update application support Runbooks,
Problem Management: Ticket creation for BAU efforts & Queue Management - Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis and book of work escalation to development - Identification of common issues and escalation to development for code fixes as applicable.
Batch Management: Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation. Establish playbooks to manage batch failures. Address batch failures through remediation efforts.
Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required. Change Planning & Implementation Support (anything that includes code change and/or break-fix). Manage config changes.
Patching support - Stop / Starts recycles and application checkouts.
BCP Support: Test planning for BCP events. Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
University degree in computers or related discipline.
Experience of 7-10 years in production support and maintenance ◦Prior experience in handling Web based applications, troubleshooting in case of issues. ◦Experience in engaging Incident management team, coordinating with them in involving the required teams to resolve the issue. ◦Having good understanding ITIL process
Qualifications : ITIL certification
Market Skills and Certifications
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 50252BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo