Member of Campus Technology Services team; serves as lead technologist with primary responsibility for managing the audio-visual equipment replacement, maintenance cycle and repair, equipment procurement, and updating the departmental asset management documentation. Leadership role in campus renovation projects to include design, consultation, facility preparation, installation, and project management. Manage work activities of Media Services specialist and student staff. Serve as backup support to other Media Services areas.
Technical Services Area
Primary technician that coordinates and performs daily repair and maintenance of audio-visual equipment and systems for the campus.
Technical lead input for assigned campus projects to include design, consultation, facility preparation, installation, and project management. Includes coordination with Facilities Operations and Services, Facilities Planning Design and Construction, Registrar, Consultants, Term and General Contractors.
Principal technical responsibility for configuring and programming of Crestron control systems used in academic and administrative spaces.
Responsible for equipment procurement within the Technical Services area of support and responsibility. This includes purchases for new construction, equipment replacement, area supplies and equipment repairs.
Coordinates the repair of all circulating and fixed media equipment inventory controlled by CTS. Routinely performs preventative maintenance on audio-visual equipment and systems. The primary technician that responds to audio-visual related trouble tickets and repair calls from The Help Center.
Provide backup support and assistance to other Media Services areas as needed.
Supervision, development, mentoring of Media Services/Technical Services staff (currently one SL-3 employee). May on occasion include temporary and/or student staff. Responsible for hiring/renewal recommendations, delegation of work assignments, annual and probationary performance evaluations, new position design and description. Develop team environment that integrates and works closely with Information Resources units.
Procurement and Disposal
Serve as primary lead in understanding and carrying out the responsibility of the procurement process. Investigating and determining the best technology to meet the needs of the request, obtain quotes for purchasing, and proceed with purchasing. Work closely with the Purchasing and Accounts Payable Department to maintain and abide by proper procurement procedures.
Serve as coordinator of Media Services equipment. Work with Purchasing and Accounts Payable to sell or surplus equipment according to Purchasing rules.
Promote active communication between functional users and team members. Contribute appropriately to conversations and meetings. Accurately prepare written and verbal correspondence that is coherent, effective and professional.
Effectively communicate project time-lines, readiness and status updates to the associate director and functional users on a regular basis.
Communicate effectively with manufacturer's technical support and help desk personnel for support assistance.
Maintain and review a centrally located repository of documentation. Repositories can include The Help Center ticketing system (HelpSpot), project management application, asset management tracking system, CTS shared drive and other office tools. Provide feedback and recommendations to improve organization's documentation systems and processes.
Provide technical advisement and support to administrative events (e.g. Commencement, Convocation, College Council) requiring temporary media equipment installation or presentation assistance.
May require occasional evening or weekend hours.
Bachelor's degree and four years’ audio-visual service and support experience and two years’ supervisory experience.
Demonstrated technical troubleshooting skills in audio-visual technologies.
Experience presenting and exchanging technical information with other technicians.
Evidence of effective interpersonal skills and customer service orientation to coordinate, manage, and consult with individuals from all levels to facilitate the use of audio-visual technology.
Ability to work independently and within a team environment.
Demonstrated ability to manage multiple priorities and tasks.
Experience working in higher education.
In-depth and broad knowledge of computing technologies, audio/visual equipment, and audio/visual control systems.
Familiarity with Crestron control systems, asset tracking software, and/or certifications in the audio-visual field.
Internal Number: 4175
About SUNY Cortland
SUNY Cortland is one of 64 campuses in the State University of New York system. The State University of New York is a quality public university that combines world-renowned faculty, dedicated staff, and a truly diverse body of talented students to pursue its mission in every corner of the state: "to learn, to search, to serve."