The Asset Management Professional (AMP) is an embedded consultant who works with a client to help reduce their MRO demand on the plant floor by executing proven methodologies and leveraging our broad portfolio of services and capabilities. The focus of the AMP is to help the client increase productivity, reduce costs, and improve reliability. The AMP is a key member of our customer support team and interfaces with sales, services management, product groups, and authorized distributors. Principle responsibilities include: * Develop and manage SOP's associated with the repair process at the client location * Identify, recommend, and implement process improvements in regards to the MRO/repair process with focus on plant reliability * Coordinate, process repair transactions * Expedite repair orders to ensure required turnaround times are met * Ensure appropriate paperwork for shipments is completed in a timely manner * Provide live tracking for all assets repaired or managed * Perform daily reporting and data analysis by gathering product data from customer ERP systems and Rockwell Automation tracking software. * Develop relationships with the key customer stakeholders to identify the customer's key performance indicators. Create program metric reports using RA software and other tools that meet customer requirements. * Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management * Root cause failure analysis * Ability to apply reliability model to improve customers up time and operating equipment effectiveness. * Responsible for communication between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is provided timely and accurately * Work as a team member in achieving our business goals by developing and executing a business strategy with sales. Assist in identifying and quantifying new commercial opportunities at customer.
Internal Number: 2670207
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.