Writing the future. Together. Avaloq is a value-driven fast-paced fintech company and we are committed to develop the banking technology of tomorrow.
Leading banks and wealth managers in all major financial centres rely on our software and services, and this unique community grows every day.
Your team You will be part of the product development department which is responsible for maintaining and enhancing our Avaloq software and products. In this role the Service Delivery Manager is responsible for the timely and quality delivery of the application management and support services to our clients. By coordinating and working closely with the L3- (Local and Off shore), Release-, Test- and Software-Delivery Teams you will report directly to the Product Development Head of Cluster SaaS EMEA.
Client facing, represents Product Development and engages Clients in various forums
Coordinating across all delivery teams to ensure successful delivery of each release/service
Assigning and monitoring L3 backlog, defects and enhancements
Ensure tickets/requests are raised with required documentations and follow defined SDLC processes
Ensure clear representation and consistent communications internally and externally
Collate, prepare and submit/present defined KPIs and statistics
What you need
Higher University degree with a minimum of 3 years of relevant experience
Fluent in German & English
Must have excellent written and oral communication skills, including conducting presentations to teams and to customers
Strong critical thinker with problem solving aptitude
Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills
Motivated and result oriented in a fast-paced environment
Must be able to work independently and provide proactive leadership in a complex environment with multiple teams
You will get extra points for the following
Knowledge in Avaloq or any other core banking application
Knowhow of the banking industry, products and processes
Place of work Düsseldorf
Now let's talk about perks and compensation With our compensation model, we want to share the success of the company with all our employees. We offer competitive base salaries and if you prove yourself as a super-star, you might be entitled to an extraordinary achievement reward.
Don't be shy – apply! Avaloq Sourcing (Europe) AG Tina Putzar, Talent Acquisition Professional
Please only apply online.
Applications are welcome in either German or English!