This role is part of the Enterprise Architecture & Platform organization in RPA (Robotics Process Automation). The DCM is responsible for identifying automation opportunities, as well as successful end to end delivery of IT services, innovation, lifecycle management, and continuous improvement initiatives focused on excellence in service delivery.
The DCM will partner with IT service providers, application vendors, BMS IT teams (IT Plan, Identity, Service Integration, Cyber Security, External Partner etc.) and business functions to ensure proper ongoing operations, as well as delivering new, or enhanced capabilities.
Collaborate directly with business clients and IT Business Partners on delivery of RPA capabilities.
Accountable for delivering on RPA project implementations and operational support commitments.
Reviews and approves all RPA project related documentation
Ensures project team adheres to SOX, ITQM, QA, Cyber Security, and Quality guidelines
Participate in Security Risk Assessments, Application Vulnerabilities Assessments, SOX, and Audit reviews and remediation for the RPA applications
Ensure RPA governance standards and processes are followed
Review demand and change requests for support work related to RPA applications.
Monitors and ensures IT deliveryresources are appropriatelyengaged tomeetproject commitments.
Support enterprise-wide RPA initiatives, i.e. RPA workshops, education campaigns, etc. to further promote BMS’s RPA capability
Identify and promote automation opportunities across the business in order to realize cost savings
Established understanding of IT change processes, and source code control and documentation necessary
Bachelor’s degree in computer science, information technology, bioinformatics, or similar disciplines; or equivalent industry experience.
4 year bachelor’s degree required in Computer Science, MIS or related field; MS or related advanced degree is a plus
4+ Years of Pharmaceutical or healthcare industry experience desired
5+ Years of experience in automation in one or more of Commercial, R&D, GPS or Enabling functions
Demonstrated success in delivering and supporting RPA solutions and managing/partnering with software vendors and service providers.
Prior experience working in a matrixed organization involving analytic teams, business operations teams, IT delivery, and IT business partnering organizations
Knowledge and experience with delivering RPA preferably in AWS
Builds trusting relationships with teams and/or leaders and 3rd party providers that enable seamless working relationships and drives high performance and collaboration
Diligent attention to detail, accuracy, timeliness and follow-up.
Manages multiple sometimes conflicting priorities
Able to challenge conventional thinking and processes
Action oriented and demonstrates accountability for results
Ability to navigate in a complex environment
Demonstrates strong analytical skills, process knowledge and lateral thinking
Excellent communication skills with ability to clearly articulate status of requests and issues both with IT Business Partner Organizations and core functional teams.
8-10+ years overall work experience in Information Technology