This position is responsible for management of the implementation project managers, business and data analysts. Manages the team for all required deliverables needed from both the client and internal CBRE:FS departments to ensure overall client readiness prior to launch. Responsible for identifying opportunities and improvements to improve the overall client enablement and implementation functions.
Travel as needed (25-35% target).
DUTIES & RESPONSIBILITIES:
Manages and supports the implementation project managers and data analysts with follow up on outstanding deliverables required for client go-live.
Escalation point for direct reports when needing cross-functional department support.
Assigned with daily and weekly reporting to ensure on-time completion of new projects.
Identifies gaps or missing of critical information during the handoff from sales and solution design over to the implementation phase.
Ensures the organization's Service Delivery and overall operational teams are fully prepared for the transition from the Client Enablement Team.
Coordinates with the Supply Chain team to ensure all assigned service providers are trained on client expectations/SLAs and prepared for each project launch.
Supports the Director of Client Implementation by creating and providing regular updates and report to be presented to Senior Management.
Manages transition team to monitor and report on post launch concerns to all critical stakeholders.
Prepares and presents system software demonstrations for Sales and Clients.
Performs other duties as assigned.
SKILLS & QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent written and verbal communication and presentation skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Demonstrated high level of self-direction and decision making. Must be comfortable presenting to senior level client executives.
Requires basic knowledge of technology & financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve advanced problems and deal with a variety of options in complex situations.
OTHER SKILLS and/or ABILITIES
Demonstrable experience with implementations of Services and/or Software solutions
Proficient skills with Microsoft Office (Word, Vision, Excel, PP, Outlook, Project) and Salesforce
Comfortable working in a fast-moving environment with dynamic objectives.
Excellent communication and presentation skills. Demonstrated high level of self-direction and decision making.
EDUCATION & EXPERIENCE:
Bachelor's degree (BA/BS) from 4-year College or university in Business or related field. 5+ years of project management or implementation experience; Facilities Management preferred.
2+ years of management experience managing a team of direct reports.
CERTIFICATES and/or LICENSES
Lean Six Sigma or related Process Improvement capacity preferred not required.
Internal Number: 20019852
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.