About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
In representing CTM to countries, this role is seen as a technology ambassador and advocate for change. Responsibilities as such will be largely the reciprocal of the below and include:
Service : Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of country businesses.
Service Improvements: Reviewing progress of IT application service improvement initiatives for the country, escalating and contributing ideas as appropriate;
SLAs : Facilitating the evolution and agreement of balanced business risk and commercial service level agreements between business groups and Tech CIO teams;
Risk : Ensuring that ASA CIO CTM team respond to all forms of end-to-end country business technology risk needs, including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs. In Singapore, this includes the coordination of penetration testing conducted by GIS or external parties for internet-based systems to comply with local regulatory requirements. Escalate material technology risks to ASA CIO for TRISC/TORC attention as appropriate.
Cost : Influencing TPS costs and cost allocations on behalf of countries.
Vendors : Ensuring that CTM manage all local country-based technology vendors to address appropriate country requirements (eg. local desktop, network and application support vendors). Also ensuring that group purchasing leverage via CTM and Global sourcing is optimized for country needs. Provide escalation point for local vendor performance/service issues, as required by ASA CIO . Responsible to ensure outsourcing relationships are governed and managed on an ongoing basis as per banks process.
Change Management : Ensuring that the In-country CTM and Global change management process caters for all country change needs, and that any complementary in-country approval processes are confirmed with ASA CIO . In approving system changes, CTM's will act as the 'gatekeeper' of the country's production environment by assessing impact and level of risk as a result of scheduled changes.
Projects: For key authorized business technology investments (projects):
Ensure they are receiving adequate attention from CTM and ensure ASA CIO are aware of key business schedule expectations;
Use country business networking to help CIO with any up-front project initiation work, understanding high-level business requirements and filtering of demand as necessary;
Oversee country demand / resource matching to ensure that key expected business needs are being addressed;
Where necessary, assist ASA CIO to ensure that country requirements are represented in Group initiatives, that country priorities and requirements are represented in CIO investment decisions and that budget/cost allocation methodologies fairly reflect country views.
Ensure that countries participate in and support Group-driven technology initiatives;
Where necessary, assist CIO to ensure that project related service issues and recurring operating costs pertinent to the given country are articulated and designed in;
For country rollout of global technology initiatives, agree the optimum country approach, and if required, provide local management/implementation resources and governance.
Engage all levels of ASA CIO matrix for issue escalation processes as appropriate;
Strategy : Understand and contribute to country business strategy and communicate country business direction to ASA CIO. Influence other CIO domains to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation.
Roadmaps : Influence Business, Operation and Technologies to evolve country/region technology roadmaps for business and infrastructure needs, aiming to minimize country-specific development. The roadmaps will be reviewed with the country businesses on a regular basis to ensure alignment with changing business and market needs.
Business Satisfaction : Gauging business satisfaction with overall ASA CIO service on a regular basis. Feedback to be channelled into management for improvement planning. Also ensuring business awareness of ASA CIO plans accordingly. Escalate any material performance management issues or talent development needs to T&I management as appropriate.
Our Ideal Candidate
Bachelor/Master Degree with 10+ years' experience in multiple phases of the SDLC preferably with exposure to Retail Bank business and regulatory guidelines such as MAS TRM 644.
Good knowledge of Retail bank system flow processes, change management best practices.
Able to take ownership of issues/tasks and handle escalations to the respective owners effectively
Ability to create effective work relationships across business & borders
Senior stakeholder engagement and management experience
Focused, organised, results-oriented and works independently to strict timeframes
Cross functional and domain knowledge in terms of products, segments is an advantage
Good presentation and excel skill
Willing to work on weekends for issues and escalations.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .