UC Berkeley is searching for a collaborative leader with knowledge of productivity and collaboration tools to lead as the Director of Productivity and Collaboration Services (PCS). This role will provide oversight and strategic direction to the campus for Berkeley's suite of Productivity and Collaboration services, along with overseeing accessibility needs on campus.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
Department & Position Overview
The Office of the Chief Information Officer (OCIO) includes nine departments and functions that directly report to the Associate Vice Chancellor for Information Technology and Chief Information Officer (CIO). These reporting units include more than 350 staff and 30 student employees. The CIO directly manages an operating budget of approximately $90 million which includes about $25 million of recharge revenue.
The Director of PCS position is part of UC Berkeley's central IT department with campus-wide impact, and reports to the CIO. In collaboration with the CIO, the IT leadership in OCIO and the campus, as well as various campus administrative stakeholders, the Director of PCS will develop and lead implementation of a governance structure around the productivity and collaboration services and tools. In support of organizational productivity, the Director will oversee procurement, integration and deployment of campus- wide emerging technologies, as well as vendor management of tools currently in use such as G Suite for Education, Box, Zoom, and Qualtrics. In addition, the Director of PCS will manage and oversee Engineering and Integration Services, the central on-campus resource for service-oriented integration, and the campus Developer Toolkit, providing consultation and advice on integration best practices to campus. The Director of PCS will also oversee Berkeley's accessibility team to support a variety of education and advocacy efforts around accessibility.
The Director of PCS will manage Berkeley's Productivity Suite, Open Berkeley and campus web accessibility, including overseeing analysis and policy development for issues and processes, evaluating proposals for workflow and procedures within and across units and services in alignment with industry best practices. As the Director this role will be responsible for ensuring optimal management of campus productivity tools including Service Level Agreements, support structures, and processes. In conjunction with subordinate managers, the Director will oversee the analysis of the needs of functional departments and help establish priorities for feasibility studies and systems design and implementation to develop new and/or modify information processing systems. The Director will also evaluate feasibility studies for new applications and revisions to existing systems and services and, when necessary, will develop proposals for executive level decision making.
As a Director, this role will partner in developing and implementing a campus governance structure for campus productivity and collaboration tools. This role will interact frequently with peer managers across the organization on operational and strategic planning matters. They will initiate and facilitate successful collaborations with administrative and academic departments, colleges and other campus organizations to understand and harmonize priorities, and ensure coherence, efficiency and utility in the management and development of services. The Director will also advise senior management and campus-level leadership on matters concerning several functional areas, department and/or customers.
As a leader, this role will select, develop, and evaluate personnel to ensure the efficient operation of the team. Among subordinate managers, the director will help develop strong management practices to create a culture of teamwork, effective collaboration, and timely achievement of objectives.
Successful candidates should have sufficient knowledge of productivity and collaborations tools for strategic planning, technology assessment and direction. To anticipate technology trends, this person should have the ability to think strategically and creatively, and have the ability to transfer that thinking into cogent plans for a continuously changing and evolving, large and complex, technological organization. The Director should have the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication. To successfully navigate complex situations and structures within the organization, the candidate should have demonstrated political acumen and demonstrated experience in leading change management activities and managing their impact across multiple units or departments.
The successful candidate should have the demonstrated ability to lead and work collaboratively in a consensus-driven distributed matrix environment and the ability to establish, maintain and foster cooperative working relationships with peers, staff members, and users to improve, enhance or launch new services and support across an institution. The Director also should understand and value diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization and ability to work with a dynamic diverse faculty, staff and students. They should have extensive experience in managing, coaching, or mentoring technical staff and setting goals for the unit and staff. .