The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their system. The engineer will join our Information Software team where you will have the opportunity to work with leading FactoryTalk MES & ThingWorx technology across a range of industries. The engineer will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical engineering expertise and business acumen. The engineer's primary responsibility is to provide technical support for the FactoryTalk Suite of products with a concentration on the Information Software products. The engineer will also provide IoT Support Services to Developers, System Administrators, Field Consultants, and Engineers. In the majority of cases, this support will be provided via telephone. Support via email, or technical notes will also be required. The engineer may be asked to cover a shift after hours. The engineer will occasionally carry a weekend support phone to provide support for 24x7 customers.
Internal Number: 2709074
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.