Job No: 494113 Work Type: Staff Full-time Department: Information Technology Services Location: Wilf Campus, 500 West 185th Street, NY, NY Categories: Information Technology
Position Summary: Reporting to Deputy CIO, Academic Technology, provide support in Canvas, Zoom and other academic technologies at Yeshiva University. The position is remote and works on Eastern Standard Time [New York]. Preferred schedule is Sunday - Thursday.
Serve as primary resolution resource for Canvas LMS system
Provide excellent customer service through the resolution of help desk tickets
Administer technical support for Zoom, Canvas, and other technology projects as assigned
Troubleshoot technical challenges
Work with faculty at all levels of technical competence
Experience & Educational Background:
High School Degree or GED
Experience using Canvas at the university level
Understanding of FERPA and other regulations applicable to higher education
Skills & Competencies:
Self driven and able to work autonomously
Excellent customer support and time management skills
About Us: Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.
We are a leading global educational institution that employs 2,000 people across our various campus locations -- Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross section of people from diverse backgrounds working and studying together.
The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the Universitys retirement plan. Staff members are typically eligible for four weeks paid vacation each year and have access to a shuttle to nearby subway locations.
Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.
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Yeshiva University has been transforming lives for more than a century. Nowhere but here can students have a personal, small college experience while benefitting from the academic rigor of a top ranked research university. Since its inception YU has been dedicated to melding the ancient traditions of Jewish law and life with the heritage of Western civilization, and each year we celebrate as future leaders make YU their home. Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.